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Exam 10: Communication and Conflict

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Question 51

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Which one of the following might not be a functional outcome of the conflict process?

A) stimulates creativity
B) fosters environment of self- evaluation
C) avoids risk
D) relieves tensions

E) A) and D)
F) A) and C)

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Question 52

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When negotiating the price of a car,you are probably using an integrative bargaining strategy.

A) True
B) False

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Question 53

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Negotiation is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

Suggestion boxes,employee attitude surveys,and grievance procedures are examples of:

How can functional conflict be created?

In the five step negotiation process,which step follows the clarification and justification step?

Discuss the three common small group networks (wheel,chain,and all- channel).Evaluate each on their effectiveness.

Electronic mail is the ideal means to convey messages that might evoke emotional responses.

What are the steps in the communication process model?

Which of the following is not a barrier to effective communication?

During which phase of the negotiation process do the parties exchange their initial proposals or demands?

What are the three basic methods of interpersonal communication?

Com- net is a telecommunications company.Two departments within the company are sales and billing.The sales team will call existing customers to offer internet packages.However,this package quite frequently does not arrive and the customer is still billed for using internet services that they have not received. In the situation above,there is a need for greater:

Harriet has been assigned the task of setting up work teams for a complex software development project.Each team has different work requirements.Harriet must choose the best structure for each team,based on its specific requirements. Team A must operate very quickly to meet stringent deadlines.The quality of the final project depends highly on Team A's output,so Team A must also work very accurately.Which of the following network structures should Harriet choose for this team?

In which stage are conflict issues defined?

Which of the following is not a formal small- group network?

Body language conveys the relative perceived status between a sender and receiver.

Clarification to employees about what is to be done,how well they are doing,and what can be done to improve performance if it is subpar are examples of which function of communication?

operates under the assumption that there exists one or more settlements that can create a win- win solution.

There are two general approaches to negotiation: distributive bargaining and integrative bargaining.