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Retail firms normally hold work in process or raw materials.

A) True
B) False

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Which of the following statements is true of a product layout?


A) It organizes machinery, equipment, and other resources according to the specific sequence of operations that must be performed.
B) It groups different types of machinery and equipment into self-contained cells.
C) It is used for goods that must be produced at a specific site or that are so large and bulky that it is not feasible to move them from station to station.
D) It is used by firms that need to produce small batches of goods that require a degree of customization.

E) None of the above
F) A) and B)

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Identify a true statement about robots.


A) They cannot be used over rugged terrain.
B) They can assist an operations manager in formulating the production plan.
C) They can maintain a consistently high level of performance.
D) They are task specific and cannot be reprogrammed to perform new tricks.

E) None of the above
F) A) and D)

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In the context of operations management, a _____ is defined as a set of related activities that transform inputs into outputs, thus adding value.


A) divestment
B) poka-yoke
C) process
D) portfolio

E) None of the above
F) B) and D)

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The only standard in the ISO 9000 family for which organizations can be certified is ISO 9011.

A) True
B) False

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The term _____ refers to stocks of goods or other items held by an organization.


A) Kanban
B) Floor load
C) Inventory
D) Poke-yoke

E) None of the above
F) A) and D)

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Which of the following is an impediment to the acceptance of sustainability initiatives?


A) Increased costs
B) Reduced productivity
C) Frequent breakdown of machinery
D) Advertising challenges

E) A) and B)
F) C) and D)

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The _____ is a project-management tool that illustrates the relationships among all the activities involved in completing a project and identifies the sequence of activities likely to take the longest to complete.


A) critical path method
B) Six Sigma principle
C) program evaluation and review technique
D) vertical integration technique

E) A) and C)
F) A) and D)

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David works in a small manufacturing firm that makes customized office furniture. He feels it is important to work directly with customers to design high-quality furniture that meets their needs. He believes that doing so would create more value for customers and provide a better relationship between the price of the product and its benefits. In the context of operations management, David most likely focuses on _____.


A) mass production
B) efficiency
C) effectiveness
D) undifferentiated marketing

E) B) and C)
F) C) and D)

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Which of the following statements is true of computer-integrated manufacturing (CIM) ?


A) It results when a computer-aided manufacturing software is integrated with an enterprise resource planning software.
B) It allows firms to produce custom-designed products for individual customers quickly at low costs.
C) It provides protection against inventory stock-outs and lost sales due to supply disruptions.
D) It focuses on integrating the flow of information among all aspects of a single organization's operations.

E) All of the above
F) B) and C)

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