Question 1

Which of the following is an example of an overhead in a company?

Accepted Answer

A)   Cost of maintaining a vending machine in the break room
B)   Cost of instruments needed for production
C)   Basic salary paid to every employee
D)   Bonus amounts paid to the higher-level managementE) None of the above
F) A) and B)

Question 2

In the context of the productivity equation, to increase productivity, a supervisor needs to

Accepted Answer

A)   increase outputs and reduce inputs.
B)   decrease outputs and increase inputs.
C)   increase inputs significantly to lower the pace of outputs.
D)   decrease outputs significantly to increase the pace of inputs.E) None of the above
F) A) and B)

Question 3

In the context of purchasing new equipment to improve productivity, the ________ department usually has an opinion on what payback period is acceptable for the organization.

Accepted Answer

A)   marketing
B)   production
C)   hiring
D)   financeE) A) and B)
F) A) and C)

Question 4

An objective of total quality management (TQM)  is to

Accepted Answer

A)   meet or exceed customer expectations.
B)   maximize profits for a company and its employees.
C)   form a sustainable organization.
D)   protect employees from any form of discrimination.E) None of the above
F) A) and D)

Question 5

A new coffee roasting machine bought by a cafe costs $10 ,000. If it saves the cafe $1,000 a year, its average rate of return is ________.

Accepted Answer

A)   10 percent
B)   100 percent
C)   50 percent
D)   0 percentE) A) and B)
F) B) and D)

Question 6

Statistical quality control primarily involves

Accepted Answer

A)   maintaining a customer feedback log and making the necessary improvements in products whenever required.
B)   checking every product for possible defects so as to reduce high costs related to poor quality.
C)   looking for defects in parts, finished goods, or other outcomes selected through a sampling technique.
D)   monitoring production quality on an ongoing basis and making corrections whenever the results show that the process is out of control.E) A) and B)
F) None of the above

Question 7

Food Stop, a fast food restaurant, offers home delivery service. The manager of Food Stop decides to upgrade its existing fleet of delivery vehicles to improve the speed of delivery. The estimated cost of the upgrade is set at $100 ,000. If the finance department of Food Stop agrees to a payback period of five years, the upgraded delivery vehicles need to save the restaurant ________ a year for five years.

Accepted Answer

A)   $200,000
B)   $100,000
C)   $20,000
D)   $40,000E) A) and D)
F) B) and C)

Question 8

In the context of dimensions of quality, ________ refers to the way a product looks, feels, tastes, and smells.

Accepted Answer

A)   reliability
B)   features
C)   aesthetics
D)   conformanceE) A) and B)
F) A) and C)

Question 9

Increasing output without increasing costs is most likely to make employees

Accepted Answer

A)   reduce the time they spend in detour behavior.
B)   unhappy as it may mean that the new goals are unreasonable.
C)   reject the principles of job enlargement and job enrichment.
D)   add additional quality improvement measures.E) A) and C)
F) C) and D)

Question 10

A ________ can be best defined as the quality-control technique based on the view that everyone in an organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.

Accepted Answer

A)   lean process improvement
B)   statistical process control
C)   zero-defects approach
D)   just-in-time approachE) None of the above
F) A) and C)

Question 11

When managers start talking about improving productivity, employees usually react ________.

Accepted Answer

A)   in a positive way
B)   with fear
C)   with a desire to learn new productivity techniques
D)   by delivering increased outputE) A) and B)
F) All of the above

Question 12

In the context of quality improvement methods, ________ can be best described as using a formal process in which teams study processes and correct problems to limit defects to 3.4 per million operations.

Accepted Answer

A)   lean process improvement
B)   Six Sigma
C)   zero-defects approach
D)   total quality managementE) None of the above
F) B) and C)

Question 13

In the context of dimensions of quality, ________ refers to a product's primary operating characteristic, such as the picture clarity of a television set.

Accepted Answer

A)   aesthetics
B)   conformance
C)   performance
D)   reliabilityE) None of the above
F) All of the above

Question 14

The basic way to measure productivity is to ________.

Accepted Answer

A)   divide outputs by inputs
B)   add outputs and inputs
C)   multiply inputs and outputs
D)   subtract inputs from outputsE) B) and D)
F) A) and B)

Question 15

When work levels are low, the result is ________.

Accepted Answer

A)   idle time
B)   detour behavior
C)   increased productivity
D)   low turnoverE) A) and B)
F) None of the above

Question 16

Productivity is most likely to improve when

Accepted Answer

A)   the process quality is improved upon so that employees work more efficiently.
B)   an organization's managers decide to put its defective products up for sale.
C)   the output of a department or an organization increases along with the increase in cost.
D)   an organization adheres strictly to the EEOC guidelines.E) All of the above
F) None of the above

Question 17

High turnover is most likely to

Accepted Answer

A)   save the company from unnecessary expenses.
B)   motivate employees to increase productivity.
C)   prove expensive for the company.
D)   attract qualified employees.E) B) and C)
F) All of the above

Question 18

If the average rate of return of an equipment that costs $5,000 is 25 percent, its savings per year is ________.

Accepted Answer

A)   $250
B)   $1,250
C)   $500
D)   $5,000E) B) and C)
F) A) and D)

Question 19

In the context of setting quality standards, a supervisor should ensure that the standards are

Accepted Answer

A)   primarily communicated through the grapevine.
B)   immeasurable and nonspecific.
C)   reflective of what is important to himself or herself.
D)   challenging but achievable.E) C) and D)
F) None of the above

Question 20

When the productivity of organizations in a country improves, people

Accepted Answer

A)   are forced to buy goods and services at higher prices.
B)   get goods and services at lower prices.
C)   end up paying for services that are taxed at higher rates.
D)   get lower wages from their employers.E) A) and B)
F) C) and D)

Exam 9: Ensuring High Quality and Productivity

In the context of dimensions of quality, ________ refers to the way a product looks, feels, tastes, and smells.

Correct Answer
verified

An objective of total quality management (TQM) is to

Correct Answer
verified

Increasing output without increasing costs is most likely to make employees

Correct Answer
verified

The basic way to measure productivity is to ________.

Correct Answer
verified

Statistical quality control primarily involves

Correct Answer
verified

Which of the following is an example of an overhead in a company?

Correct Answer
verified

In the context of setting quality standards, a supervisor should ensure that the standards are

Correct Answer
verified

In the context of dimensions of quality, ________ refers to a product's primary operating characteristic, such as the picture clarity of a television set.

Correct Answer
verified

High turnover is most likely to

Correct Answer
verified

When managers start talking about improving productivity, employees usually react ________.

Correct Answer
verified

In the context of the productivity equation, to increase productivity, a supervisor needs to

Correct Answer
verified

When work levels are low, the result is ________.

Correct Answer
verified

A new coffee roasting machine bought by a cafe costs $10 ,000. If it saves the cafe $1,000 a year, its average rate of return is ________.

Correct Answer
verified

In the context of purchasing new equipment to improve productivity, the ________ department usually has an opinion on what payback period is acceptable for the organization.

Correct Answer
verified

A ________ can be best defined as the quality-control technique based on the view that everyone in an organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.

Correct Answer
verified

Productivity is most likely to improve when

Correct Answer
verified

Correct Answer
verified

In the context of quality improvement methods, ________ can be best described as using a formal process in which teams study processes and correct problems to limit defects to 3.4 per million operations.

Correct Answer
verified

When the productivity of organizations in a country improves, people

Correct Answer
verified

If the average rate of return of an equipment that costs $5,000 is 25 percent, its savings per year is ________.

Correct Answer
verified

Exam 9: Ensuring High Quality and Productivity

In the context of dimensions of quality, ________ refers to the way a product looks, feels, tastes, and smells.

Correct AnswerverifiedShow Answer

An objective of total quality management (TQM) is to

Correct AnswerverifiedShow Answer

Increasing output without increasing costs is most likely to make employees

Correct AnswerverifiedShow Answer

The basic way to measure productivity is to ________.

Correct AnswerverifiedShow Answer

Statistical quality control primarily involves

Correct AnswerverifiedShow Answer

Which of the following is an example of an overhead in a company?

Correct AnswerverifiedShow Answer

In the context of setting quality standards, a supervisor should ensure that the standards are

Correct AnswerverifiedShow Answer

In the context of dimensions of quality, ________ refers to a product's primary operating characteristic, such as the picture clarity of a television set.

Correct AnswerverifiedShow Answer

High turnover is most likely to

Correct AnswerverifiedShow Answer

When managers start talking about improving productivity, employees usually react ________.

Correct AnswerverifiedShow Answer

In the context of the productivity equation, to increase productivity, a supervisor needs to

Correct AnswerverifiedShow Answer

When work levels are low, the result is ________.

Correct AnswerverifiedShow Answer

A new coffee roasting machine bought by a cafe costs $10 ,000. If it saves the cafe $1,000 a year, its average rate of return is ________.

Correct AnswerverifiedShow Answer

In the context of purchasing new equipment to improve productivity, the ________ department usually has an opinion on what payback period is acceptable for the organization.

Correct AnswerverifiedShow Answer

A ________ can be best defined as the quality-control technique based on the view that everyone in an organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.

Correct AnswerverifiedShow Answer

Productivity is most likely to improve when

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the context of quality improvement methods, ________ can be best described as using a formal process in which teams study processes and correct problems to limit defects to 3.4 per million operations.

Correct AnswerverifiedShow Answer

When the productivity of organizations in a country improves, people

Correct AnswerverifiedShow Answer

If the average rate of return of an equipment that costs $5,000 is 25 percent, its savings per year is ________.

Correct AnswerverifiedShow Answer

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