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Which of the following statements about the nature of nonverbal communication is described in the following sentence: "Depending on the circumstances and occasion, a laugh can be interpreted as amusement, approval, contempt, scorn, or embarrassment."


A) Nonverbal communication is more convincing.
B) Nonverbal communication is highly contextual.
C) Nonverbal communication is continuous.
D) Nonverbal communication is learned informally.
E) Nonverbal communication is less structured.

F) A) and E)
G) D) and E)

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Nonverbal communication has few agreed-upon rules and can communicate multiple and ambiguous messages.

A) True
B) False

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Gestures include hand, arm, head, and foot movements.

A) True
B) False

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According to Expectancy Violation Theory, your expectations about nonverbal behavior affect the way you interact with others and how you interpret the meaning of nonverbal messages.

A) True
B) False

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Which technique for adapting facial expressions is used in the following example? When Iantha learns that her former boyfriend is dating her best friend, she conceals her consternation by shrugging her shoulders as if to say "it's no big deal."


A) masking
B) neutralization
C) intensification
D) deintensification
E) signification

F) C) and E)
G) All of the above

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Researchers claim that emoticons such as :-) and :-O have become less and less useful as nonverbal cues and have little or no effect on the interpretation of typed online messages.

A) True
B) False

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A study found that good-looking people tend to make more money and get promoted more often than those with average looks.

A) True
B) False

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True

Identify the function of nonverbal cues in relation to verbal messages in the following example: When David asks Elaine whether she was able to buy any more of the on-sale Saran Wraps, she nods as she says "yes" while holding up three fingers and says "three."


A) repeats the verbal message
B) contradicts the verbal message
C) accents the verbal message
D) regulates the verbal message
E) substitutes for the verbal message

F) A) and B)
G) A) and C)

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Anthropologist Edward T. Hall uses the term territoriality to refer to the study of spatial relationships and how the distance between people communicates information about their relationship.

A) True
B) False

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False

Which technique for adapting facial expressions is used in the following example? You are thrilled that you've made the dean's list, but you downplay showing your excitement among friends who didn't make the dean's list.


A) masking
B) neutralization
C) intensification
D) deintensification
E) signification

F) All of the above
G) A) and E)

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Identify the communicative function of the following gesture: Horatio is in a rage because another driver has cut him off. As a result, Horatio speeds up so he's next to the driver and raises his middle index finger in a gesture of anger.


A) emblem
B) illustrator
C) adaptor
D) intensifier
E) deintensifier

F) D) and E)
G) A) and D)

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Waving hello or goodbye without saying anything is an example of the accenting function of nonverbal communication.

A) True
B) False

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Immediacy refers to whether a person stands close enough to be touched.

A) True
B) False

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All of the following research on eye behavior is true except


A) we look at people and things we like.
B) men look more at their conversational partner than women do.
C) we look more at another person when seeking approval or wanting to be liked.
D) when we avoid looking at someone directly, it's an intentional act.
E) our pupils dilate when we look at someone or something that is appealing or interesting to us.

F) B) and E)
G) None of the above

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Researchers suggest that _________ percent of the meaning we generate when interacting with others may be conveyed through nonverbal behaviors.


A) 10 to 30
B) 30 to 40
C) 40 to 60
D) 60 to 70
E) 70 to 90

F) All of the above
G) A) and C)

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If you raise your hand in class to indicate, "I want to speak" or "I can answer that question," you are using the type of gesture classified as an emblem.

A) True
B) False

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Violations of nonverbal expectancy are negative and effectively change someone's nonverbal behavior.

A) True
B) False

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False

In looking for the causes of infant deaths, researchers conclude that babies need to be touched and carried in order to develop and thrive.

A) True
B) False

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Identify the function of nonverbal cues in relation to verbal messages in the following example: Without saying anything, a wife may send a message to her husband about it being time to leave a party by establishing eye contact, nodding toward the front door, and standing up.


A) repeats the verbal message
B) contradicts the verbal message
C) accents the verbal message
D) regulates the verbal message
E) substitutes for the verbal message

F) B) and D)
G) A) and C)

Correct Answer

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More than 94 percent of the meaning we generate is conveyed through nonverbal behavior.

A) True
B) False

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