Question 1

Tom and Kelly meet in their staff lunch room to discuss concerns they have regarding a mutual client. What is NOT likely to occur in their discussion?

Accepted Answer

A)  noise
B)  encoding
C)  linear communication
D)  transactional communicationE) A) and D)
F) All of the above

Question 2

Jason tells a joke in economics class and his peers laugh wildly. Encouraged by this response, Jason tells the joke later in his sociology class, but no one laughs. What communication principle does this scenario illustrate?

Accepted Answer

A)  Communication is irreversible.
B)  Communication is unrepeatable.
C)  More communication is not always better.
D)  Communication can be intentional or unintentional.E) All of the above
F) B) and C)

Question 3

There is no such thing as the "same" message: words and behaviours are different each time they are spoken or performed.

Accepted Answer

A) True 
 B)False

Question 4

Why does social media enhance interpersonal communication?

Accepted Answer

A)  The messages are leaner, allowing people who are busy to communicate effectively.
B)  Technology is becoming more affordable, providing more people with access.
C)  Social media eliminates the distractions of nonverbal responses.
D)  Social media allows people to communicate across widespread time zones.E) C) and D)
F) B) and D)

Question 5

In a demanding tone of voice, your nursing supervisor says "It's your turn to fill the medical supplies." What should a person do to clarify the relational dimension of her message?

Accepted Answer

A)  Tell your supervisor how defensive she sounds.
B)  Ask your colleague to explain the real problem.
C)  Point out the tone of voice and ask if your supervisor if she is upset with you.
D)  Negotiate other ways of dealing with the medical supply problem which may lead to a discussion of the real problem.E) B) and C)
F) A) and C)

Question 6

What are some of the characteristics that make relationships more interpersonal than impersonal?

Accepted Answer

A)  intrinsic rewards and proximity
B)  scarcity, disclosure and intimacy
C)  higher levels of self-disclosure and intimacy
D)  uniqueness, irreplaceability, and interdependenceE) B) and C)
F) All of the above

Question 7

Cognitive complexity is the ability to construct a variety of frameworks for viewing an issue.

Accepted Answer

A) True 
 B)False

Question 8

A jet flying low overhead interferes with your conversation with a friend. What is this an example of?

Accepted Answer

A)  noise
B)  feedback
C)  external disruption
D)  transactional disruptionE) C) and D)
F) A) and C)

Question 9

What sequence of stages would you expect to move through when learning a new communication behaviour?

Accepted Answer

A)  awareness, awkwardness, skillfulness, integration
B)  awkwardness, integration, skillfulness, awareness
C)  awareness, initiation, skillfulness, competence
D)  initiation, skillfulness, competence, awarenessE) All of the above
F) A) and B)

Question 10

Psychologist Abraham Maslow arranged human needs on a hierarchy. According to Maslow, which statement best describes the most basic need in his hierarchy?

Accepted Answer

A)  It is the fundamental need of self-actualization.
B)  The nature of this need differs from person to person.
C)  It needs to be satisfied before people are concerned with other needs.
D)  It is generated by other people in interpersonal communication.E) A) and C)
F) C) and D)

Question 11

Vanessa is very aware of how her communication impacts others. She is a high self-monitor.

Accepted Answer

A) True 
 B)False

Question 12

Almost all verbal messages have a content dimension as well as a relational dimension.

Accepted Answer

A) True 
 B)False

Question 13

Communication consists only of messages a sender deliberately conveys.

Accepted Answer

A) True 
 B)False

Question 14

Why did Steve Jobs, co-founder of Apple, suggest that personal computers be renamed "interpersonal computers"?

Accepted Answer

A)  Some users have exchanged interpersonal relationships for computer use.
B)  Computers have advanced to the point that they function as a companion or friend to some users.
C)  Using social media forces us to be more precise in our interpersonal messages.
D)  Computers serve as a mediated channel for face-to-face communication.E) None of the above
F) A) and B)

Question 15

Pleasure is one of the social needs identified by researchers.

Accepted Answer

A) True 
 B)False

Question 16

Relational dimensions of messages make statements about how the parties feel toward one another.

Accepted Answer

A) True 
 B)False

Question 17

How are the relational dimensions of messages usually expressed?

Accepted Answer

A)  verbally
B)  nonverbally
C)  through metacommunication
D)  within the content dimension of the messageE) None of the above
F) B) and C)

Question 18

The transactional model of communication suggests that communicators send and receive messages simultaneously.

Accepted Answer

A) True 
 B)False

Question 19

One study found that over 60 percent of medical errors were due to inadequate training in procedures.

Accepted Answer

A) True 
 B)False

Question 20

Why is tolerance for ambiguity an important quality for intercultural competence?

Accepted Answer

A)  Without it one is a passive observer.
B)  There is more than one right way to do things.
C)  Many messages in other cultures are equivocal.
D)  We need to be open-minded to the ways of others.E) A) and D)
F) B) and D)

Exam 1: A First Look at Interpersonal Communication

Why did Steve Jobs, co-founder of Apple, suggest that personal computers be renamed "interpersonal computers"?

Correct AnswerverifiedShow Answer

Why does social media enhance interpersonal communication?

Correct AnswerverifiedShow Answer

Jason tells a joke in economics class and his peers laugh wildly. Encouraged by this response, Jason tells the joke later in his sociology class, but no one laughs. What communication principle does this scenario illustrate?

Correct AnswerverifiedShow Answer

The transactional model of communication suggests that communicators send and receive messages simultaneously.

Correct AnswerverifiedShow Answer

Psychologist Abraham Maslow arranged human needs on a hierarchy. According to Maslow, which statement best describes the most basic need in his hierarchy?

Correct AnswerverifiedShow Answer

Almost all verbal messages have a content dimension as well as a relational dimension.

Correct AnswerverifiedShow Answer

One study found that over 60 percent of medical errors were due to inadequate training in procedures.

Correct AnswerverifiedShow Answer

A jet flying low overhead interferes with your conversation with a friend. What is this an example of?

Correct AnswerverifiedShow Answer

What sequence of stages would you expect to move through when learning a new communication behaviour?

Correct AnswerverifiedShow Answer

Communication consists only of messages a sender deliberately conveys.

Correct AnswerverifiedShow Answer

How are the relational dimensions of messages usually expressed?

Correct AnswerverifiedShow Answer

Why is tolerance for ambiguity an important quality for intercultural competence?

Correct AnswerverifiedShow Answer

Tom and Kelly meet in their staff lunch room to discuss concerns they have regarding a mutual client. What is NOT likely to occur in their discussion?

Correct AnswerverifiedShow Answer

Vanessa is very aware of how her communication impacts others. She is a high self-monitor.

Correct AnswerverifiedShow Answer

What are some of the characteristics that make relationships more interpersonal than impersonal?

Correct AnswerverifiedShow Answer

Cognitive complexity is the ability to construct a variety of frameworks for viewing an issue.

Correct AnswerverifiedShow Answer

Pleasure is one of the social needs identified by researchers.

Correct AnswerverifiedShow Answer

There is no such thing as the "same" message: words and behaviours are different each time they are spoken or performed.

Correct AnswerverifiedShow Answer

In a demanding tone of voice, your nursing supervisor says "It's your turn to fill the medical supplies." What should a person do to clarify the relational dimension of her message?

Correct AnswerverifiedShow Answer

Relational dimensions of messages make statements about how the parties feel toward one another.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified