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When computerized technology is introduced into processes, the processes


A) Must utilize standardized forms and screens for data entry
B) Can be radically redesigned to take advantage of the speed and efficiency of computers to improve processing efficiency
C) Data retrieval from the databases will be restricted to upper management for analysis
D) Both B and C are correct

E) B) and C)
F) A) and B)

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Which of the following ERP approaches accomplishes the ERP implementation beginning with one department?


A) The pilot method
B) The modular implementation approach
C) The big bang approach
D) The location-wise implementation method

E) A) and D)
F) A) and B)

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All of the following are operation risks of ERP systems except:


A) Availability
B) Online Privacy
C) Confidentiality
D) Duplicate Information

E) A) and B)
F) A) and C)

Correct Answer

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In the late 1990s, the Y2K compatibility issue was concerned primarily with computer systems'


A) File retrieval capability
B) Data storage
C) Human resource comparisons
D) Capital budgeting

E) B) and D)
F) B) and C)

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ERP implementation:


A) Must accomplish a full ERP system implementation
B) May install only selected modules
C) Must be done one module at a time
D) Is a short duration process due to total integration of the oftware

E) All of the above
F) B) and D)

Correct Answer

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An enterprise resource planning (ERP) system allows a sales representative to provide a customer with all of the following information except:


A) Is the product in stock?
B) What is the price of the product?
C) What is the cost of the product?
D) When will it be shipped?

E) A) and B)
F) B) and D)

Correct Answer

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An ERP system is a software system that provides each of the following except:


A) Collection, processing, storage, and reporting of transactional data
B) Enhancement of e-commerce and e-business
C) Coordination of multiple business processes
D) Physical controls for the prevention of inventory theft

E) A) and D)
F) C) and D)

Correct Answer

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The advantages and disadvantages of modular implementation are:


A) Full system integration is available but hardware incompatibilities exist.
B) It reduces the risks associated with installation and operation of the system, but full system integration is not available.
C) All employees are exposed to some portion of the ERP system but critical information is still in the legacy system.
D) Critical information is still available in the legacy system but technical support is not readily available for the legacy system.

E) All of the above
F) A) and D)

Correct Answer

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Supply chain management (SCM) is a critical business activity that connects a company more closely with its


A) Customers
B) Suppliers
C) Subsidiaries
D) Customers and suppliers

E) B) and D)
F) C) and D)

Correct Answer

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Within an ERP program:


A) The operational database contains five to ten years of transaction histories.
B) The data warehouse is updated as daily transactions are recorded.
C) The data warehouse contains five to ten years of transaction histories.
D) The data warehouse information is available to sales per personnel for customer histories.

E) None of the above
F) C) and D)

Correct Answer

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A consulting firm helping a company with the implementation of an ERP system will typically perform all of the following actions except:


A) Evaluating and selecting an ERP system
B) Hiring specialized technicians to maintain the system
C) Implementing the software
D) Training employees to use the system

E) All of the above
F) A) and C)

Correct Answer

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