Question 1

The behavioural sciences approach is based on which of the following disciplines?

Accepted Answer

A)   Anthropology
B)   Economics
C)   Sociology
D)   Psychology
E)   All of theseF) C) and D)
G) All of the above

Question 2

_____ focuses on managing the whole organization to deliver quality to its customers.

Accepted Answer

A)   Bureaucracy
B)   Theory Z
C)   Management-by-objective
D)   Total quality management
E)   Organization-customer relationshipF) A) and D)
G) A) and E)

Question 3

The human relations movement is also referred to as the dairy farm view of management, meaning that contented cows give more milk, and satisfied workers will give more work.

Accepted Answer

A) True 
 B)False

Question 4

A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services.

Accepted Answer

A) True 
 B)False

Question 5

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.

Accepted Answer

A)   money
B)   days off
C)   human relationships
D)   lighting
E)   free foodF) A) and D)
G) C) and D)

Question 6

A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by the:

Accepted Answer

A)   human relations movement.
B)   human resource perspective.
C)   behavioural science approach.
D)   management science perspective.
E)   None of these.F) C) and E)
G) A) and D)

Question 7

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Accepted Answer

A) True 
 B)False

Question 8

_____ is the most recent management perspective.

Accepted Answer

A)   Total quality management
B)   Contingency views
C)   Systems theory
D)   Open (collaborative)  innovation
E)   Classical perspectiveF) A) and B)
G) A) and C)

Question 9

Theory X and Theory Y was developed by _____.

Accepted Answer

A)   Douglas McGregor
B)   Henry Gantt
C)   Max Weber
D)   Mary Parker Follett
E)   Frank GilbrethF) B) and E)
G) A) and B)

Question 10

_____ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

Accepted Answer

Customer relationshi...

Question 11

One of the criticisms of scientific management is it did not acknowledge variance among individuals.

Accepted Answer

A) True 
 B)False

Question 12

10 + 10 = 25 reflects which of these?

Accepted Answer

A)   Entropy
B)   Synergy
C)   Open system
D)   Closed system
E)   Weberian mathsF) C) and D)
G) B) and D)

Question 13

A significant contribution of Chester Barnard was the concept of:

Accepted Answer

A)   bureaucracy.
B)   the informal organization.
C)   total quality management.
D)   scientific management.
E)   traditional theory of authority.F) A) and B)
G) B) and D)

Question 14

Administrative acts and decisions recorded in writing is one of the six characteristics of the Weberian bureaucracy.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under the assumption that using advanced mathematics and technology can accurately predict how the market works?

Accepted Answer

A)   Stems
B)   Yuppies
C)   Qualitative
D)   Quantitative
E)   FinsF) A) and E)
G) B) and D)

Question 16

Latin American executives are more unlikely to use tools such as:

Accepted Answer

A)   customer segmentation and business process reengineering.
B)   consumer ethnography and corporate blogs.
C)   downsizing.
D)   activity-based management and virtual teams.
E)   scenario planning and lean operations.F) D) and E)
G) None of the above

Question 17

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as:

Accepted Answer

A)   benchmarking
B)   empowerment
C)   systems theory
D)   contingency perspective
E)   continuous improvementF) All of the above
G) A) and D)

Question 18

_____ forces refer to those aspects of a corporate culture that guides and influences relationships amongst workpeople.

Accepted Answer

A)   Social
B)   Political
C)   Economic
D)   Technological
E)   LegalF) A) and D)
G) C) and D)

Question 19

Frederick W. Taylor developed Systems Thinking and emphasized the fourteen principles of management that should guide managerial behaviour.

Accepted Answer

A) True 
 B)False

Question 20

Elements of TQM include:

Accepted Answer

A)   employee detachment
B)   focus on profits
C)   benchmarking
D)   accidental improvement
E)   All of theseF) None of the above
G) D) and E)

Exam 2: The Evolution of Management Thinking

Latin American executives are more unlikely to use tools such as:

Correct AnswerverifiedShow Answer

_____ forces refer to those aspects of a corporate culture that guides and influences relationships amongst workpeople.

Correct AnswerverifiedShow Answer

Theory X and Theory Y was developed by _____.

Correct AnswerverifiedShow Answer

_____ is the most recent management perspective.

Correct AnswerverifiedShow Answer

A significant contribution of Chester Barnard was the concept of:

Correct AnswerverifiedShow Answer

The behavioural sciences approach is based on which of the following disciplines?

Correct AnswerverifiedShow Answer

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.

Correct AnswerverifiedShow Answer

One of the criticisms of scientific management is it did not acknowledge variance among individuals.

Correct AnswerverifiedShow Answer

A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by the:

Correct AnswerverifiedShow Answer

_____ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

Correct AnswerverifiedCustomer relationshi...View AnswerShow Answer

A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services.

Correct AnswerverifiedShow Answer

Administrative acts and decisions recorded in writing is one of the six characteristics of the Weberian bureaucracy.

Correct AnswerverifiedShow Answer

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under the assumption that using advanced mathematics and technology can accurately predict how the market works?

Correct AnswerverifiedShow Answer

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Correct AnswerverifiedShow Answer

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as:

Correct AnswerverifiedShow Answer

Frederick W. Taylor developed Systems Thinking and emphasized the fourteen principles of management that should guide managerial behaviour.

Correct AnswerverifiedShow Answer

_____ focuses on managing the whole organization to deliver quality to its customers.

Correct AnswerverifiedShow Answer

The human relations movement is also referred to as the dairy farm view of management, meaning that contented cows give more milk, and satisfied workers will give more work.

Correct AnswerverifiedShow Answer

10 + 10 = 25 reflects which of these?

Correct AnswerverifiedShow Answer

Elements of TQM include:

Correct AnswerverifiedShow Answer

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Customer relationshi...
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