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Globalization:


A) has greatly improved living standards around the world.
B) has significantly reduced living standards around the world.
C) has opened doors to only a handful of markets.
D) has greatly changed companies that hire people to sell products, but not for companies that hire people to provide services.

E) A) and B)
F) A) and C)

Correct Answer

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Companies that sell goods to consumers over the Internet are engaging in:


A) B2C transactions.
B) IOU transactions.
C) B2B transactions.
D) Y2K transactions.

E) B) and C)
F) A) and C)

Correct Answer

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Which of the following is an advantage of utilizing technology?


A) Technology increases the cost of production.
B) Technology reduces the need for a marketing plan.
C) Productivity increases.
D) Management becomes isolated from the demands of stakeholders.

E) A) and B)
F) A) and C)

Correct Answer

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The threat of terrorism increases the costs of operating most businesses.

A) True
B) False

Correct Answer

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World-class businesses attempt to meet the needs of:


A) their customers, even if it comes at the expense of employees and other stakeholders in the business.
B) their employees, even if it means shortchanging customers by charging higher prices.
C) all of their stakeholders.
D) exclusively their owners, since they are ultimately the ones who pay the bills.

E) A) and D)
F) All of the above

Correct Answer

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The number of U.S. jobs in manufacturing has increased in the past five years.

A) True
B) False

Correct Answer

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An electronic storage file where firms keep customer information is known as a(n) __________.


A) MP3 file
B) management information system
C) database
D) e-mail server

E) C) and D)
F) All of the above

Correct Answer

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