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Perceptual maps include positions of current brands as well as ideal points where a consumer segment would want a product to be.

A) True
B) False

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A differentiated targeting strategy can allow a firm to obtain a bigger share of the overall market; this strategy


A) is the cheapest option.
B) requires the use of advanced advertising techniques.
C) rarely works.
D) is likely more costly than an undifferentiated strategy.
E) is ineffective without multiple brand names.

F) C) and E)
G) B) and C)

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While demographic and geographic segmentation of retail customers are relatively easy, these characteristics do NOT help marketers determine


A) how old their customers are.
B) what their customers need.
C) where their customers live.
D) which customers have young children.
E) what income brackets their customers are in.

F) A) and B)
G) B) and E)

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Whenever Donald calls on potential pest control customers, he emphasizes the fact that, unlike the national franchise competitors, he is a local business person and has been in business over twenty years. Donald is __________ his business relative to his competition.


A) segmenting
B) packaging
C) positioning
D) pricing
E) targeting

F) A) and C)
G) None of the above

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To develop psychographic segments, the marketer must understand consumers'


A) age, income, and education.
B) gender, race, and religion.
C) disposable personal income, benefit perceptions, and alternative egos.
D) self-values, self-concept, and lifestyles.
E) buying patterns and behaviors.

F) A) and D)
G) D) and E)

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We often see advertisements touting a product as being made with natural ingredients, or being long-lasting. Marketers using these types of promotions are positioning their products based primarily on


A) the value proposition.
B) product attributes.
C) symbols.
D) competitive comparisons.
E) profitability.

F) A) and B)
G) C) and D)

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When Mr. How, a Pennsylvania-based discount lumber and hardware chain, sent snow blowers to its Augusta, Georgia, store in April, it was engaged in


A) concentrated segmentation.
B) geodemographic segmentation.
C) benefit segmentation.
D) psychographic segmentation.
E) misguided geographic segmentation.

F) B) and E)
G) C) and E)

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__________ segmentation is the segmentation method most directly related to value creation for consumers.


A) Geographic
B) Demographic
C) Psychographic
D) Benefit
E) Geodeomographic

F) D) and E)
G) A) and E)

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Create an example of geodemographic segmentation.

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Answers will vary bu...

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Segmentation, targeting, and positioning involve a number of processes, many decisions, and many options. With all that effort, why are marketers so concerned with STP?

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Students should demonstrate an overall u...

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Beer marketers know that high school educated, working-class males from the ages of 25 to 40 make an attractive market for their products. This is a __________ segment of the beer market.


A) demographic
B) psychographic
C) behavioral
D) benefits
E) geographic

F) A) and C)
G) A) and E)

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Develop a lifestyle segmentation scheme for students at your university, and label and describe three segments. You can think of this as developing your own version of the VALS tool, but specifically for college students.

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Again, answers will vary, but creative s...

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In a classic example of segmentation strategy, years ago Swift Meat Company transformed turkey meat into Butterball turkeys. In the process, the company


A) differentiated its product.
B) streamlined its delivery process.
C) created a new class of micromarketing.
D) defined consumers' basic needs.
E) redefined mass customization.

F) None of the above
G) All of the above

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When a marketer adjusts the marketing mix to give customers a clear, distinctive understanding of what the product does, the marketer is engaging in psychographic segmentation.

A) True
B) False

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One of the reasons marketers use loyalty segmentation is


A) the high cost of finding new customers.
B) government tax incentives.
C) accounting difficulties associated with identifying new customers.
D) rapid population increases.
E) the failure of micromarketing as a workable strategy.

F) A) and D)
G) None of the above

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When Starbucks first opened, many critics suggested, "No one will pay $4.00 for a cup of coffee." Starbucks' critics suggested consumers would not be __________ to the company's offerings.


A) responsive
B) perceptive
C) identifiable
D) reachable
E) quantifiable

F) A) and B)
G) B) and C)

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For each target market, General Imaging Corporation, a manufacturer of imaging equipment, will engage in positioning, adjusting its marketing mix variables to give customers


A) a more flexible supply chain strategy.
B) a perceptual map of the imaging landscape.
C) more product features than the competition offers.
D) lower prices than the competition offers.
E) a clear, distinctive, and desirable understanding of its products relative to competing products.

F) All of the above
G) None of the above

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Television advertising has recently expanded to include mini-ads, which are short ads lasting five to ten seconds. These ads are most useful in advertising to men, since men are more likely than women to channel surf during commercial breaks. This type of advertising will be more useful to marketers engaged in __________ segmentation.


A) demographic
B) psychographic
C) behavioral
D) benefits
E) geographic

F) C) and E)
G) A) and E)

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Segmentation, targeting, and positioning


A) are terms that can be used interchangeably in developing marketing plans.
B) are part of a firm's marketing strategy.
C) should be done simultaneously so synergies can help streamline the effort.
D) are part of the marketing plan but bear little direct relationship to the marketing mix.
E) are optional elements of a marketing plan.

F) C) and D)
G) None of the above

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Paula is trying to determine whether the segments she is considering for her day care center will be profitable. Which of the following will NOT specifically help her in this analysis?


A) The number of children needing day care in the immediate area.
B) The fixed costs of operating the center.
C) The percentage of parents in the area who can both afford to send their child or children to day care and who are willing to do so.
D) The average number of school-age children in families sending a child to the day care center.
E) The price she would charge minus the variable cost of providing service to each child.

F) B) and D)
G) B) and E)

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