A) It is designed to stimulate a purchase or an action.
B) It is used to keep the product and brand name in the public's mind.
C) It seeks to convert an existing need into a want or to stimulate interest in a new product.
D) It seeks to form relationships with customers and potential customers through technological ties.
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Multiple Choice
A) It has a very low cost per contact.
B) It facilitates consumer empowerment.
C) It provides opportunity for immediate feedback from consumers.
D) It creates a long-term, committed relationship between a salesperson and a customer.
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Multiple Choice
A) It does not use advertising.
B) It entails indirect, one-way communication.
C) It works for all products of a company.
D) It meets the needs of a target market.
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Multiple Choice
A) Offering aggressive discounts to retailers
B) Using trade advertising
C) Offering heavy sampling and introductory consumer advertising
D) Selling products to wholesalers
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Multiple Choice
A) It includes experiential marketing whereby marketers create events that enable customers to connect with brands.
B) It includes a planned presentation to one or more prospective buyers for the purpose of making a sale.
C) It consists of impersonal, one-way mass communication about a product or organization that is paid for by a marketer.
D) It includes public information about a company, product, service, or issue appearing in the mass media as a news item.
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Multiple Choice
A) Social media can disperse a message quickly to a wide audience, whereas personal selling is very slow in dispersing a message to a large audience.
B) Social media entail two-way communication, whereas personal selling entails one-way communication.
C) Social media are a means of interpersonal communication, whereas personal selling is a means of mass communication.
D) Social media provide opportunity for immediate feedback, whereas personal selling does not provide opportunity for direct feedback.
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True/False
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Essay
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View Answer
Multiple Choice
A) Noise level is high in interpersonal communication, whereas it is low in mass communication.
B) Reception level is high in interpersonal communication, whereas it is low in mass communication.
C) In interpersonal communication, senders receive indirect feedback, whereas in mass communication, senders receive direct feedback.
D) In interpersonal communication, a company does not know the people with whom it is trying to communicate, whereas in mass communication, a company knows the people personally.
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Multiple Choice
A) a marketing mix
B) loyalty
C) a sales response
D) publicity
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Multiple Choice
A) direct selling
B) public relations
C) personal selling
D) advertising
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Multiple Choice
A) promotional strategy
B) distribution strategy
C) service strategy
D) price strategy
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Multiple Choice
A) growth stage
B) decline stage
C) maturity stage
D) introduction stage
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Essay
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View Answer
Multiple Choice
A) Paid media is based on the traditional advertising model, whereas earned media is based on a publicity or public relations model.
B) Paid media gets people to talk about the brand, whereas earned media requires a brand to purchase media space.
C) Paid media uses media coverage through word of mouth, whereas earned media uses display advertising on websites for promotion.
D) Paid media is created when people talk and share content on social media, whereas earned media includes radio or newspaper advertising.
Correct Answer
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Multiple Choice
A) advertising.
B) personal selling.
C) public relations.
D) sales promotion.
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Multiple Choice
A) product mix
B) retailing mix
C) distribution mix
D) promotional mix
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Essay
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View Answer
Multiple Choice
A) make short commercials for the energy drink and upload it on YouTube.
B) encourage customers to share reviews about the energy drink on the firm's website.
C) pay for advertising in television, magazine, radio, or newspaper.
D) use display advertising on websites and pay-per-click advertising on search engines.
Correct Answer
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Multiple Choice
A) relationship selling
B) personal selling
C) sales promotion
D) media promotion
Correct Answer
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