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Although written communication is important during business transactions, oral communication is used more often and by more people.

A) True
B) False

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A disadvantage of presentation software is that it cannot be used to write, edit, or print the speaker's outline or notes.

A) True
B) False

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A good leader talks as little as possible and draws out the opinions and ideas of the participants in his or her group.

A) True
B) False

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Which of the following features in presentation software should be used when you want each bulleted item to be added on the slide as you mention the item?


A) Design template
B) Clip art gallery
C) Slide transitions
D) Slide animation

E) C) and D)
F) A) and B)

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To which part of a speech should speakers allot most of their time?


A) Introduction
B) Conclusion
C) Body
D) Summary

E) A) and C)
F) A) and B)

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Discuss the various voice attributes that determine the quality of speech.

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The quality of speech is determined by t...

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Which of the following is an ineffective practice when talking to an audience?


A) Stepping sideways to signal a transition in what you are discussing
B) Placing your arms and hands at your sides rather than behind your back
C) Making eye contact with the audience rather than looking at your own visual aids
D) Toying with an object, such as a paper clip, on the table in front of you

E) B) and D)
F) None of the above

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Discuss the guidelines for using handouts as visual aids during presentations.

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Experienced speakers recommend that you ...

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It is an effective practice for a group leader to judge every idea expressed in a meeting.

A) True
B) False

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Differentiate between traditional meetings and electronic meetings. Briefly discuss the meeting preparation steps a leader would take prior to a successful meeting.

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Traditional meetings are face-to-face ga...

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Renee and Lisa are discussing ways in which their company's turnover can be reduced. Renee thinks that the employees can be retained by increasing internal promotions. Lisa thinks that the employees can be retained by increasing their salaries. Renee wants to express her disagreement with Lisa in a tactful way. Which of the following spoken statements would best help her do this?


A) You are wrong, Lisa, because our company pays its employees much more than other companies.
B) Your ideas will not work, Lisa, because our employees are already satisfied with their pay.
C) Your point of view certainly has merit, Lisa, but I have doubts because our company's pay already exceeds industrial standards.
D) Your idea will fail to reduce employee turnover, Lisa; you should already know that our company pays the most in the industry.

E) B) and C)
F) A) and D)

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What are the kinds of activities in which business professionals depend upon oral communication? Mention any five and support each one with an example.

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Students' answers will vary.
Business pr...

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The audience will judge a speaker as apprehensive when the speaker:


A) speaks at a slow, deliberate pace.
B) pauses occasionally between important points.
C) reads out the presentation from visual aids.
D) moves toward the audience occasionally.

E) A) and B)
F) A) and C)

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_____ are preformatted layouts that let you add text to your electronic slides, while keeping layout, color, fonts, etc., consistent.

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While delivering a presentation, passing around samples is effective for large groups only.

A) True
B) False

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A(n) _____ committee is a temporary committee formed for a particular purpose.

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Janet, an aspiring news reader, was rejected at her job interview because her voice was too shrill. Considering this feedback, which of the following attributes of voice should Janet work on?


A) Tempo
B) Enunciation
C) Pronunciation
D) Pitch

E) A) and B)
F) C) and D)

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A(n) _____ is a question that is posed-with no expectation of a response-to stimulate thought about a specific topic.

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_____ are a presentation software feature, which provide special effects that introduce each electronic slide as it appears on the screen.

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When responsible for closing remarks after a speaker has done poorly, you should:


A) briefly thank the speaker for the information presented.
B) prolong your closing remarks.
C) adjourn the meeting with no comments.
D) apologize for the speaker's poor performance.

E) B) and C)
F) A) and D)

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