Question 1

When evaluating the six-step decision making process, what occurs during the solution implementation step?

Accepted Answer

A)  The process will begin again if the decisions made were incorrect
B)  Definition of the problem as clearly and precisely as possible
C)  Details of every solution possible including ideas that seem far fetched
D)  The solution that best solves the problem is selectedE) None of the above
F) B) and C)

Question 2

Which of the following processes focuses on the entire customer order process and operates across functional departments?

Accepted Answer

A)  Order to delivery process
B)  Customer billing process
C)  Customer loan process
D)  All of the aboveE) All of the above
F) A) and B)

Question 3

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

Accepted Answer

A)  Analytics
B)  Structured decisions
C)  Unstructured decisions
D)  Semistructured decisionsE) A) and D)
F) All of the above

Question 4

The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes.

Accepted Answer

A) True 
 B)False

Question 5

Which of the below is an example of a critical success factor?

Accepted Answer

A)  Increase customer satisfaction
B)  Number of new customers
C)  Number of new products
D)  Percentage of employee turnoverE) B) and C)
F) A) and D)

Question 6

Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

Accepted Answer

A)  Customer satisfaction
B)  Usability
C)  Conversion rates
D)  FinancialE) None of the above
F) C) and D)

Question 7

A sparkline is a small embedded line graph that illustrates a single trend. Sparklines are often used in reports, presentations, dashboards, and scoreboards. They do not include axes or labels; context comes from the related content.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following offers an example of an intelligent agent that uses a multi-agent system?

Accepted Answer

A)  A cargo transport system
B)  Book distribution center
C)  A flu epidemic
D)  All of the aboveE) All of the above
F) None of the above

Question 9

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Accepted Answer

A)  Email
B)  Twitter
C)  Facebook
D)  All of the aboveE) None of the above
F) A) and B)

Question 10

Review the below list of key terms and determine which one typically occurs during operational business process improvement

Accepted Answer

A)  Automation
B)  Streamlining
C)  Reengineering
D)  ImprovementE) B) and D)
F) B) and C)

Question 11

Augmented reality is a wearable computer with an optical head-mounted display (OHMD).

Accepted Answer

A) True 
 B)False

Question 12

Core processes are business processes, such as manufacturing goods, selling products, and providing services that make up the primary activities in a value chain.

Accepted Answer

A) True 
 B)False

Question 13

What compiles information from multiple sources and tailors it to meet user needs?

Accepted Answer

A)  Drill-down
B)  Sensitivity analysis
C)  What-if analysis
D)  Digital dashboardE) All of the above
F) A) and B)

Question 14

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Accepted Answer

A) True 
 B)False

Question 15

Which of the below business ideas is not using AI?

Accepted Answer

A)  Best Buy implements a software system that will determine how many customers are needed to increase gross profits to $5 million
B)  McDonald's unveiling a robot that cleans and tidies the restaurant, while also asking guests if it can take their trays to the trash
C)  Starbucks creates a system that works like a hand and lifts and moves the mixing pots for the coffees to and from the coffee machines to the counters
D)  Golf courses create an automated golf cart that can offer swing suggestions, club suggestions, and even navigate the course for the driverE) A) and B)
F) All of the above

Question 16

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

Accepted Answer

A)  As-is process model
B)  Business process reengineering model
C)  Customer facing process
D)  To-Be process modelE) C) and D)
F) A) and B)

Question 17

What improves managerial level business processes?

Accepted Answer

A)  Performance measures
B)  Bottlenecks
C)  Redundancy
D)  StreamliningE) B) and C)
F) C) and D)

Question 18

What is a graphical representation showing change of a variable over time?

Accepted Answer

A)  Bar chart.
B)  Histogram.
C)  Time-series
D)  SparklineE) A) and D)
F) All of the above

Question 19

Core processes are patents that protect a specific set of procedures for conducting a particular business activity.

Accepted Answer

A) True 
 B)False

Question 20

What is a process that employs specialized algorithms to model and study complex datasets; the method is also used to establish relationships among data and datasets?

Accepted Answer

A)  Case-based reasoning.
B)  Deep learning.
C)  Machine vision sensitivity.
D)  Machine vision resolution.E) B) and D)
F) A) and D)

Exam 2: Decisions and Processes: Value Driven Business

Review the below list of key terms and determine which one typically occurs during operational business process improvement

Correct AnswerverifiedShow Answer

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

Correct AnswerverifiedShow Answer

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Correct AnswerverifiedShow Answer

Core processes are patents that protect a specific set of procedures for conducting a particular business activity.

Correct AnswerverifiedShow Answer

A sparkline is a small embedded line graph that illustrates a single trend. Sparklines are often used in reports, presentations, dashboards, and scoreboards. They do not include axes or labels; context comes from the related content.

Correct AnswerverifiedShow Answer

What improves managerial level business processes?

Correct AnswerverifiedShow Answer

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Correct AnswerverifiedShow Answer

The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes.

Correct AnswerverifiedShow Answer

Augmented reality is a wearable computer with an optical head-mounted display (OHMD).

Correct AnswerverifiedShow Answer

Which of the below business ideas is not using AI?

Correct AnswerverifiedShow Answer

When evaluating the six-step decision making process, what occurs during the solution implementation step?

Correct AnswerverifiedShow Answer

What is a graphical representation showing change of a variable over time?

Correct AnswerverifiedShow Answer

Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

Correct AnswerverifiedShow Answer

Which of the following processes focuses on the entire customer order process and operates across functional departments?

Correct AnswerverifiedShow Answer

Which of the following offers an example of an intelligent agent that uses a multi-agent system?

Correct AnswerverifiedShow Answer

What is a process that employs specialized algorithms to model and study complex datasets; the method is also used to establish relationships among data and datasets?

Correct AnswerverifiedShow Answer

What compiles information from multiple sources and tailors it to meet user needs?

Correct AnswerverifiedShow Answer

Core processes are business processes, such as manufacturing goods, selling products, and providing services that make up the primary activities in a value chain.

Correct AnswerverifiedShow Answer

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

Correct AnswerverifiedShow Answer

Which of the below is an example of a critical success factor?

Correct AnswerverifiedShow Answer

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