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________ are buttons or features on non-Facebook sites that interact with Facebook in some way.

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With ________,website programmers can import data from other sources to create new functions and features that we associate with social media applications


A) RSS and CSS
B) AJAX and APIs
C) HTML and XML
D) JavaScript and XML

E) All of the above
F) B) and C)

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A system of classifying and organizing online content into categories by the use of user-generated metadata such as keywords is called a __________.


A) Taxonomy
B) Wiki
C) Folksonomy
D) Global graph

E) C) and D)
F) A) and B)

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Assume a company is considering using Dropbox and Box.net to support sharing and collaboration among workers.Write a brief report that describes the benefits of using these sites.

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Answers will vary.In their examples,stud...

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Users are typically required to acknowledge they have read,understand and agree to the ________ before they are allowed to use the service.


A) Acceptable Use Policy
B) Intellectual Property Agreement
C) Terms of Service Agreement
D) User Agreement

E) A) and B)
F) B) and C)

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Which of the following is not a reason why marketers use blogs and microblogs?


A) To monitor customer experiences and generate revenue.
B) To develop relationships with independent bloggers,encouraging them to write positive stories about the brand,product,and company
C) To tell the company's story,position a product,create brand identity or differentiate from the competition.
D) To engage customers and readers by soliciting comments and feedback about information provided in blog posts.

E) All of the above
F) A) and D)

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Twitter has influenced marketing and public relations significantly,but has had almost no impact on the financial sector.

A) True
B) False

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________ is a model of problem solving and idea generation that marshals the collective talents of a large group of people.

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Google+ Hangouts is a service that makes it possible for users to conduct meetings ________.


A) Using video conferencing
B) Face to face
C) In a 3D artificial reality environment
D) In a virtual world where users are represented by avatars.

E) A) and B)
F) A) and C)

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Many businesses have a(n) __________,which is a password-protected network that uses web-based technologies for employee collaboration and productivity.


A) firewall
B) intranet
C) internet
D) Social network

E) B) and C)
F) A) and B)

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________ automatically tweets posts published on a blog using RSS technology

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One of the most effective deterrents to social media privacy abuses is fear of backlash from abuses that become public and cause outrage.

A) True
B) False

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Which is not a characteristic of Web 2.0?


A) User-controlled content
B) Dynamic pages,XML,and Java
C) Marketing goal: influence
D) Data: multiple sources,E.g. ,mashups

E) B) and C)
F) A) and D)

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The Google brand name appears on thousands of websites due to its ________ API.


A) proprietary
B) open source
C) closed source
D) user-controlled

E) B) and C)
F) C) and D)

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Companies have created online communities for the purpose of identifying market opportunities through crowdsourcing.

A) True
B) False

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Using AJAX technologies and APIs,websites and applications can pull information from a variety of sources in order to create ________.


A) blogs
B) mashups
C) microblogs
D) maps

E) C) and D)
F) B) and D)

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Users are now able to rely on SNS privacy policies.

A) True
B) False

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Marketers monitor social activity in order to identify _______ -- that is,people who repeatedly discuss or promote a particular topic.


A) Brand advocates
B) Technical experts
C) Communities
D) Crowds

E) C) and D)
F) B) and D)

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A bank may utilize ________ to display a mortgage application from its own records,the property location on a Google map and information from county government property tax records.


A) an enterprise mashup
B) social apps
C) RSS technology
D) social bookmarks

E) A) and B)
F) A) and C)

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Kickstarter is a crowdfunding site for raising funds.

A) True
B) False

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