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The authors describe some of the social needs we strive to fulfill by communicating as​


A) ​encoding and decoding.
B) ​control and affection.
C) ​empathy and sympathy.
D) ​talking and listening.
E) ​communicating both verbally and nonverbally.

F) A) and E)
G) D) and E)

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Which of the following is most clearly an example of qualitatively interpersonal communication?


A) ​Aubre buys a sweater from a sales clerk.
B) ​Rich invites the team to a party.
C) ​Royce asks his friend Jane about her sick child.
D) ​Aasim pleads for the class to vote.
E) ​Georgina chats with the mailman.

F) B) and D)
G) C) and D)

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Explain the concept of "noise." First, define it according to its role in the transactional model of communication in Chapter One.Next, imagine you are being interviewed for a job.Name and give examples of each of the three types of noise described by your text that might be present during this interview experience.Describe how each type could impact the interaction between you and the interviewer.

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In the transactional model of communicat...

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Just as judges instruct juries to disregard some statements made in court, we can reverse or erase the effects of communication interactions in everyday life.

A) True
B) False

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You want to let a close friend know how much she/he means to you in a way that is sincere and doesn't embarrass either of you.Following the advice on communication competence in your text, you would​


A) ​follow the approach that you saw another friend use successfully, assuming it would work for you.
B) ​avoid sending any message until you were sure it would be well received.
C) ​try to follow exactly the approach you used successfully with others in the past.
D) ​react in the way that first occurred to you.
E) ​consider a variety of alternatives, choosing the one that you think will be most successful under these circumstances.

F) B) and E)
G) A) and C)

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Identity and communication are related in that we​


A) ​gain an idea of who we are from the way others communicate with us.
B) ​are drawn to communicators who test and challenge our identity.
C) ​find others' identities become our own through communication.
D) ​control communication with our identity.

E) A) and D)
F) All of the above

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Two friends communicating face to face would most likely be​


A) ​taking turns sending and receiving messages.
B) ​primarily sending messages.
C) ​primarily receiving messages.
D) ​sending and receiving messages at the same time.
E) ​neither sending nor receiving messages.

F) None of the above
G) C) and D)

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The major difference between impersonal communication and interpersonal communication is the number of people involved.

A) True
B) False

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An interpersonal relationship differs from an impersonal one because​


A) ​we share our thoughts and feelings with each other.
B) ​the other person's life affects ours.
C) ​we are sad when the relationship changes or ends.
D) ​we find the time spent in the relationship rewarding.
E) ​all of the above.

F) B) and D)
G) C) and D)

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DO NOT USEAccording to Chapter One, all of the following are attributes needed to communicate successfully with people from different cultures except


A) ​motivation
B) ​tolerance for ambiguity
C) ​friendliness
D) ​open-mindedness
E) ​knowledge and skill

F) C) and D)
G) B) and D)

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