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A major benefit to data warehousing is its ________.


A) ability for data access and retrieval at multiple locations
B) low cost
C) continuously being updated
D) ease of use

E) All of the above
F) C) and D)

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Under what conditions should a retailer utilize a personal survey? ...a telephone survey? … a mail survey?

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A retailer should utilize a personal sur...

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A mystery shopper is a form of undisguised observation.

A) True
B) False

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An application of data mining is ________.


A) pilferage control
B) sales forecasting
C) micromarketing
D) mass marketing

E) A) and D)
F) C) and D)

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An effective retail information system should contain both continuous data and market research.

A) True
B) False

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A major concern with a retailer's using internal secondary data as a source of information is the ________.


A) high cost of permissions
B) credibility of the data source
C) data being misleading since it may focus on one time period
D) high cost of data collection

E) None of the above
F) C) and D)

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Channel cooperation has been impeded through electronic data interchange.

A) True
B) False

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A major advantage of primary data is that the ________.


A) study is inexpensive
B) methodology is conducted for the current study
C) data are readily available
D) data can always be collected by a single retailer

E) B) and C)
F) C) and D)

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An example of primary data to determine the effect of a 10 percent price increase in sales is information gathered from ________.


A) trade association unpublished research
B) public data which is filed by competitors for federal agencies
C) company sales reports that list sales at different price intervals over time
D) an experiment in which company personnel monitor sales in matched pairs of stores where prices differ by 10 percent on a systematic basis

E) A) and C)
F) B) and C)

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A hotel chain found the following profile to exist for its guests: average stay is 2.7 nights,55 percent had a car with them,8 percent watched a pay-per-view television program,and 15 percent purchased a snack item from the in-room refrigerator.Which form of marketing research was the retailer utilizing?


A) a retail information system
B) an experiment
C) simulation
D) observation

E) All of the above
F) B) and C)

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Observation is an appropriate data collection technique to determine customer motivations and attitudes.

A) True
B) False

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Data that have already been gathered for purposes other than the problem or issue under study are ________.


A) secondary data
B) primary data
C) marketing research data
D) marketing information systems data

E) All of the above
F) C) and D)

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A major characteristic of a retail information system is ________.


A) its low cost
B) the use of competitor data
C) the use of verified data from government sources
D) its continuous nature

E) A) and D)
F) A) and C)

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a.Under what conditions should a retailer use experimentation as a primary data source? b.What are major advantages to the use of experimentation in retail research? c.What are major disadvantages to the use of experimentation in retail research?

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a. Under what conditions should a retail...

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The assumption that past trends will continue in the future represents a retail strategy based on systematic research.

A) True
B) False

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Stores with very similar images on a semantic differential have average scores ________.


A) near each other
B) on different scales
C) far from each other
D) on opposite scales

E) All of the above
F) A) and D)

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Database information can come from both internal and external sources.

A) True
B) False

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The potential for interviewer bias is greatest in which survey technique?


A) mail survey
B) observation
C) telephone survey
D) personal survey

E) C) and D)
F) B) and D)

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An example of nonsystematic research in retailing,relating to the effect of a price rise on projected sales,is ________.


A) evaluating sales of sweaters at different price levels in prior years
B) developing an educated "guess" as to demand for sweaters based on current weather conditions
C) interviewing consumers to determine their probability of purchasing sweaters at different prices
D) experimentation with different price levels in matched-pairs of stores

E) A) and B)
F) None of the above

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Both small and large retailers can outsource their retail information system.

A) True
B) False

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