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The model that refers to arriving at decisions without conscious reasoning is called ___________________.

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intuitive ...

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People often use the rational decision making model when:


A) Information on alternatives can be gathered and quantified
B) The minimum criteria are clear
C) Goals are unclear
D) Solutions to the problem are not clear

E) A) and B)
F) None of the above

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In 2005, McDonald's became aware of a need to respond to growing customer concerns regarding the unhealthy aspects of the food they sell in terms of being high in fat and calories, is an example of a programmed decision.

A) True
B) False

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A problem the Group Decision Support System (GDSS) intended to solve is:


A) Use in virtual meetings
B) Need for immediate feedback
C) Lack of control over the issues
D) To make sure every idea is heard

E) C) and D)
F) A) and B)

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Creativity and innovation are the same thing.

A) True
B) False

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How does one avoid overconfidence bias?

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To avoid this bias, take the t...

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One of the most important considerations in management is whether or not the decisions you are making as an employee or manager are ethical.

A) True
B) False

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Decision trees tend to be helpful in guiding the decision maker to a predetermined alternative, but do not ensure consistency of decision making.

A) True
B) False

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Research shows that a Group Decision Support System (GDSS) can actually improve the output of group collaborative work through higher information sharing.

A) True
B) False

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Groupthink is characterized by which of the following symptoms?


A) Invulnerability
B) Collective modeling
C) Nominal Group Technique (NGT) is used more often than it should
D) Stereotyped views of out-groups are seen when groups discount rivals' abilities to make effective responses

E) A) and C)
F) A) and B)

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If you are able to generate several distinct solutions to a problem, your decision-making process is high on ______________.

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_______________ occurs when looking backward in time where mistakes made seem obvious after they have already occurred.

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Despite its popularity within organizations, group decision making suffers from which of the following?


A) Groups commonly outperform their best member, which can lead to intra-group rivalries.
B) Group decision making is not a thorough process for some management decisions.
C) Groups can suffer from social isolation.
D) Groups may suffer from the tendency to avoid critical evaluation of ideas the group favors.

E) C) and D)
F) B) and C)

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Some recommendations for avoiding groupthink include the following EXCEPT:


A) Discuss the symptoms of groupthink and how to avoid them
B) Assign a rotating devil's advocate
C) Encourage a culture of difference where different ideas are valued
D) Break up the team

E) None of the above
F) A) and D)

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The Delphi technique refers to a decision-making rule where each member of the group is given a single vote and the option which receives the greatest number of votes is selected.

A) True
B) False

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Research suggests that the simple exercise of imagining what could go wrong with a given decision can increase your ability to correctly identify reasons for future successes or failures by ___________.

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Kahneman and Tversky found that individuals are influenced in making decisions by which of the following?


A) De-escalation
B) Overconfidence
C) Decision bias
D) Constructing bias

E) A) and B)
F) All of the above

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The tendency to accept the first alternative that meets minimum criteria is called:


A) Bounded rationality model
B) Intuitive decision-making model
C) Satisfice
D) Analysis paralysis

E) A) and C)
F) None of the above

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Creative decision making includes which of the following?


A) Illustration
B) Problem solving
C) Immersion
D) Creative coordination

E) All of the above
F) A) and B)

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______________ refers to the tendency of individuals to rely too heavily on arbitrary numbers, irrelevant traits, or facts when making decisions.

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Anchoring ...

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