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What do impromptu storytelling,morphological analysis,and artwork have in common?


A) They are forms of cross-pollination.
B) They increase the risk of bounded rationality.
C) They are forms of associative play.
D) They significantly weaken the creative process.
E) They are mainly used to improve the rational choice process.

F) B) and E)
G) A) and E)

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For the past 2,500 years,scholars in most western countries have mainly followed the ____________ model of decision making.


A) implicit favourite
B) bounded rationality
C) rational choice
D) prospect theory
E) programmed decision

F) A) and D)
G) A) and E)

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Which of the following decision-making activities tends to make the most use of tacit knowledge?


A) Intuition
B) Decision support systems
C) Escalation of commitment
D) Data mining
E) Both intuition and data mining

F) A) and D)
G) D) and E)

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A potentially useful creative practice is to list different dimensions of a system and the elements of each dimension,then think through the potential commercial usefulness of each combination.

A) True
B) False

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After choosing among several computer server systems,the Director of Information Systems feels very positive about the choice made.However,some of this optimism is due to the fact that the Director forgot about some of the limitations of the chosen system and unconsciously downplays the importance of the positive features of the rejected systems.The Director of Information Systems is engaging in:


A) escalation of commitment.
B) satisficing.
C) rational choice thinking.
D) post-decisional justification.
E) The Director of Information Systems is engaging in none of these decision processes.

F) B) and E)
G) None of the above

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Creativity is related to both the characteristics of creative people and the situation in which they work.

A) True
B) False

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A committee of employees developed a process whereby they would choose a new office-cleaning firm from the six companies that tendered proposals for the contract.The process involved carefully assessing each firm on the four factors that were most important (e.g.cost) ,weighting the importance of each factor and then choosing the firm with the highest score.This decision-making activity potentially minimizes problems with:


A) production blocking
B) constructive conflict
C) satisficing
D) problem identification
E) this process has no value in decision making and is discouraged in the textbook

F) B) and E)
G) All of the above

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As director of new projects,you have just learned that cash flow problems have forced your organization to cut back product-development activities.This means that two of the eight projects currently being developed must be terminated,along with the employees working on those projects (about 25 per cent of employees in your unit).You have a good knowledge of these projects as well as the performance and seniority of employees who work in your unit.While some projects clearly have a high chance of success,the long-term potential of a couple of them is unknown.Identify the best level of employee involvement in this situation and describe three factors (contingencies)that support this level of involvement.

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This question requires students to consi...

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Organizations can improve creativity by:


A) discouraging employees from making mistakes.
B) giving employees the freedom to pursue novel ideas and accepting they will make reasonable mistakes.
C) giving employees tight deadlines to develop new ideas.
D) all of these statements are correct.
E) none of these actions improve creativity.

F) A) and D)
G) B) and E)

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In the creative process,insight:


A) produces a well-developed and tested solution to problems.
B) follows the verification stage.
C) almost always occurs at night,rarely during the daytime.
D) is the opposite of divergent thinking.
E) is none of these statements.

F) A) and D)
G) None of the above

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The natural tendency for people to be influenced by an initial anchor point such that they do not sufficiently move away from that point as new information is provided refers to:


A) insufficient heuristic.
B) anchoring and adjustment heuristic.
C) anchoring and information deficiency heuristiC.
D) representativeness heuristic.
E) obtuseness.

F) B) and D)
G) C) and D)

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Creative Finance Ltd wants to introduce practices that would enhance creativity among employees in solving some of the financial institution's ongoing work process problems.Describe three types of activities that encourage creativity,including a specific example of what might be done in each practice.

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The three main types of creative practic...

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Which of the following questions is NOT explicitly considered in the contingencies of employee involvement?


A) Do subordinates need to develop their decision-making skills?
B) Is conflict among subordinates over preferred solutions likely?
C) Is the problem well structured?
D) How important is subordinate commitment to the decision?
E) Do subordinates have sufficient information to make a high-quality decision?

F) B) and C)
G) B) and D)

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Describe the rational choice paradigm of decision making.

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Problem identification marks the first s...

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The concept of bounded rationality holds that:


A) our perception of a rational reality is bounded by non rationality.
B) decision makers process limited and imperfect information and therefore rarely select the best choice.
C) decision makers are "bounded" by organizational limitations.
D) decision makers are bound to project images of themselves as rational thinkers.
E) our realities are bounded by our own perceptions so that everyone's reality is different.

F) A) and E)
G) All of the above

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A marketing specialist needed to find a new way of marketing the company's main product to clients.While watching a movie one evening,the marketing specialist saw a scene that gave her inspiration for a new marketing plan.According to the creative process model,the stage in this creative process after inspiration is:


A) preparation.
B) incubation.
C) verification.
D) insight.
E) morphological analysis.

F) C) and E)
G) None of the above

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People are creative because they work in creative environments,not because of any differences in their ability or personality.

A) True
B) False

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Systematic evaluation of alternatives helps to increase the use of implicit favourites and satisficing in the decision process.

A) True
B) False

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Which of the following would be considered employee involvement?


A) A legally mandated union-management health and safety committee.
B) A supervisor casually asking an employee whether the company should adopt a new type of work schedule.
C) A computer program that allows employees to submit information and ideas.
D) An arrangement whereby employees elect two colleagues to the company's Board of Directors.
E) All of these statements are considered employee involvement.

F) A) and C)
G) B) and C)

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People who are creative thinkers:


A) are generally less creative than people with an analytic thinking style.
B) have a strong tendency to follow fixed patterns of behaviour.
C) are persistent.
D) prefer spending their time improving existing things rather than creating new things.
E) are all of the thesE.

F) B) and E)
G) C) and E)

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