Question 1

What value do future search conferences have in the context of organizational change?

Accepted Answer

A)  They are an effective form of coercion so that employees agree to abide by the change process.
B)  They mainly select the best person to serve as the change agent for the process.
C)  They generate a collective vision about the organization and its future.
D)  They interfere with the change process and therefore should be avoided whenever possible.
E)  They are mainly a forum whereby senior executives can tell employees about their future corporate plans.F) B) and E)
G) C) and D)

Question 2

Which organizational change intervention is best known for its problem-solving approach to change?

Accepted Answer

A)  Paralegal learning structures
B)  Process consultation
C)  Force field analysis
D)  Action research
E)  Appreciative inquiryF) A) and E)
G) B) and E)

Question 3

Which of the following statements about organizational change interventions is FALSE?

Accepted Answer

A)  Ethical issues are rarely a concern with organizational change interventions.
B)  Organizational change activities that work well in North America may not work as well in Asia.
C)  Organizational change techniques in North America view change as linear,punctuated by tension and conflict.
D)  Organizational change interventions that encourage open dialogue and conflict tend to work better in cultures with low power distance and low collectivism.
E)  Organizational change interventions that encourage open dialogue and conflict may threaten individual privacy rights.F) C) and D)
G) A) and E)

Question 4

One of the concerns with future search meetings is that they generate high expectations about an ideal future state that are difficult to satisfy in practice.

Accepted Answer

A) True 
 B)False

Question 5

Large group interventions minimize resistance to change mainly as a form of employee involvement.

Accepted Answer

A) True 
 B)False

Question 6

The best way to manage resistance to change among those who will clearly lose out from the change is to introduce coercion practices.

Accepted Answer

A) True 
 B)False

Question 7

The highest priority and first strategy required for any organizational change is to:

Accepted Answer

A)  fire several senior executives in the organization.
B)  introduce stress management counselling.
C)  train employees who do not possess the skills required under the new conditions.
D)  communicate the need for change and keep employees informed about what they can expect from the change effort.
E)  negotiate a new set of relations among those who will clearly lose out from the changE.F) B) and E)
G) None of the above

Question 8

Which approach to organizational change explicitly embraces the dual philosophy that change is both applied change and theory testing?

Accepted Answer

A)  Appreciative inquiry
B)  Search conferences
C)  Parallel learning structures
D)  All of these embrace this dual philosophy.
E)  None of these embraces this dual philosophy.F) A) and B)
G) A) and C)

Question 9

Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

Accepted Answer

A)  Stop trying to convince employees that they should change.
B)  Keep pushing employees to change even though they don't see the need to change.
C)  Threaten to fire employees who do not become more customer-friendly.
D)  Find information in the external environment indicating that the company's dominant position will be threatened unless they become more customer-friendly.
E)  Do none of these things.F) B) and E)
G) C) and D)

Question 10

Increasing the restraining forces and reducing the driving forces tends to:

Accepted Answer

A)  reduce the likelihood of change.
B)  unfreeze the status quo.
C)  create an urgency to change.
D)  decrease environmental stability.
E)  have none of these effects.F) A) and B)
G) B) and E)

Question 11

Which of the following practices tend to make it more difficult to bring about organizational change?

Accepted Answer

A)  Appreciative inquiry
B)  Large group interventions
C)  Action research
D)  All of these make organizational change more difficult.
E)  None of these makes organizational change more difficult.F) C) and D)
G) D) and E)

Question 12

Unfreezing occurs by making the driving forces stronger than the restraining forces.

Accepted Answer

A) True 
 B)False

Question 13

The textbook describes several strategies to initiate change.Which two of these strategies should be applied when every other strategy has failed?

Accepted Answer

A)  Communication and negotiation
B)  Coercion and negotiation
C)  Stress management and employee involvement
D)  Coercion and stress management
E)  Learning and communicationF) A) and B)
G) A) and C)

Question 14

Creating an urgency to change is most closely associated with:

Accepted Answer

A)  the delivering stage of appreciative inquiry.
B)  the final stage of a search conference.
C)  the process of reducing the restraining forces.
D)  the process of increasing the driving forces.
E)  refreezing the desired conditions.F) C) and D)
G) A) and D)

Question 15

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Accepted Answer

A) True 
 B)False

Question 16

A parallel learning structure:

Accepted Answer

A)  is a feature of all organizational change interventions.
B)  includes highly participative teams constructed alongside the formal organizational hierarchy.
C)  exists in organizations where employees work in two or more buildings.
D)  is mostly comprised of senior management and some professional staff members.
E)  All of these statements describe a parallel learning structurE.F) A) and D)
G) All of the above

Question 17

A large hotel is experiencing conflict and organizational politics among its managers.The hotel's customer service ratings are suffering,so managers are pointing to other departments as the cause of the problem.The conflicts and politics are further contributing to the customer service problems.The CEO of this hotel wants to apply the appreciative inquiry process to improve this situation.Describe the four stages of appreciative inquiry and describe what should happen in each stage.Be sure that your answer describes the appreciative inquiry process in the context of this hotel.

Accepted Answer

Students answering this should provide m...

Question 18

Which of the following strategies for minimizing resistance to change should be used when all other strategies are ineffective?

Accepted Answer

A)  Coercion
B)  Negotiation
C)  Stress management
D)  Abandonment of change
E)  IndoctrinationF) A) and B)
G) B) and C)

Question 19

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

Accepted Answer

A)  Negotiate,involve,and communicate
B)  Coerce,negotiate,and manage stress
C)  Learn,involve,and communicate
D)  Communicate,learn,and involve
E)  Coerce,involve,and negotiateF) A) and E)
G) B) and D)

Question 20

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Accepted Answer

A)  remove the driving forces for change.
B)  introduce parallel learning structures.
C)  increase the driving forces and reduce or remove the restraining forces.
D)  increase the driving and restraining forces.
E)  strengthen existing systems and team dynamics.F) C) and E)
G) C) and D)

Exam 15: Organizational Change

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

Correct Answer
verified

What value do future search conferences have in the context of organizational change?

Correct Answer
verified

Which approach to organizational change explicitly embraces the dual philosophy that change is both applied change and theory testing?

Correct Answer
verified

The textbook describes several strategies to initiate change.Which two of these strategies should be applied when every other strategy has failed?

Correct Answer
verified

Which of the following statements about organizational change interventions is FALSE?

Correct Answer
verified

Which of the following strategies for minimizing resistance to change should be used when all other strategies are ineffective?

Correct Answer
verified

The best way to manage resistance to change among those who will clearly lose out from the change is to introduce coercion practices.

Correct Answer
verified

A parallel learning structure:

Correct Answer
verified

Creating an urgency to change is most closely associated with:

Correct Answer
verified

The highest priority and first strategy required for any organizational change is to:

Correct Answer
verified

Which organizational change intervention is best known for its problem-solving approach to change?

Correct Answer
verified

Correct Answer
verified
Students answering this should provide m...
View Answer

Unfreezing occurs by making the driving forces stronger than the restraining forces.

Correct Answer
verified

One of the concerns with future search meetings is that they generate high expectations about an ideal future state that are difficult to satisfy in practice.

Correct Answer
verified

Increasing the restraining forces and reducing the driving forces tends to:

Correct Answer
verified

Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

Correct Answer
verified

Large group interventions minimize resistance to change mainly as a form of employee involvement.

Correct Answer
verified

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Correct Answer
verified

Which of the following practices tend to make it more difficult to bring about organizational change?

Correct Answer
verified

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Correct Answer
verified

Exam 15: Organizational Change

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

Correct AnswerverifiedShow Answer

What value do future search conferences have in the context of organizational change?

Correct AnswerverifiedShow Answer

Which approach to organizational change explicitly embraces the dual philosophy that change is both applied change and theory testing?

Correct AnswerverifiedShow Answer

The textbook describes several strategies to initiate change.Which two of these strategies should be applied when every other strategy has failed?

Correct AnswerverifiedShow Answer

Which of the following statements about organizational change interventions is FALSE?

Correct AnswerverifiedShow Answer

Which of the following strategies for minimizing resistance to change should be used when all other strategies are ineffective?

Correct AnswerverifiedShow Answer

The best way to manage resistance to change among those who will clearly lose out from the change is to introduce coercion practices.

Correct AnswerverifiedShow Answer

A parallel learning structure:

Correct AnswerverifiedShow Answer

Creating an urgency to change is most closely associated with:

Correct AnswerverifiedShow Answer

The highest priority and first strategy required for any organizational change is to:

Correct AnswerverifiedShow Answer

Which organizational change intervention is best known for its problem-solving approach to change?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedStudents answering this should provide m...View AnswerShow Answer

Unfreezing occurs by making the driving forces stronger than the restraining forces.

Correct AnswerverifiedShow Answer

One of the concerns with future search meetings is that they generate high expectations about an ideal future state that are difficult to satisfy in practice.

Correct AnswerverifiedShow Answer

Increasing the restraining forces and reducing the driving forces tends to:

Correct AnswerverifiedShow Answer

Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

Correct AnswerverifiedShow Answer

Large group interventions minimize resistance to change mainly as a form of employee involvement.

Correct AnswerverifiedShow Answer

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Correct AnswerverifiedShow Answer

Which of the following practices tend to make it more difficult to bring about organizational change?

Correct AnswerverifiedShow Answer

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
Students answering this should provide m...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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