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The promotional mix includes advertising, personal selling, sales promotion, __________, and direct marketing.


A) public relations
B) infomercials
C) merchandising
D) word-of-mouth
E) publicity

F) D) and E)
G) All of the above

Correct Answer

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Advertising, sales promotion, and public relations are often said to use __________ because they are used with groups of prospective buyers.


A) cooperative selling
B) mass selling
C) customized selling
D) collection selling
E) paid selling

F) C) and D)
G) D) and E)

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During the planning phase of an IMC program, a firm will identify the target audience, __________, set the budget, select the right promotional tools, design the promotion, and schedule the promotion.


A) specify the promotion objectives
B) pretest the promotion
C) state the mission
D) identify possible advertising or promotional firms
E) carry out the promotion

F) A) and B)
G) A) and C)

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All of the following are methods that firms use to set their promotion budgets except


A) objective and task.
B) actual number of unit of sales.
C) competitive parity.
D) percentage of sales.
E) all you can afford.

F) B) and C)
G) B) and E)

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Directing the promotional mix at ultimate consumers to encourage them to ask retailers for the product is referred to as


A) a push strategy.
B) an intense strategy.
C) an inertia strategy.
D) an exclusivity strategy.
E) a pull strategy.

F) A) and E)
G) B) and D)

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A major weakness of the _________________ element is that it requires expensive database management.


A) advertising
B) personal selling
C) sales promotion
D) publicity
E) direct marketing

F) B) and E)
G) C) and E)

Correct Answer

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Which of the following types of promotion uses customized interaction?


A) advertising
B) direct marketing
C) public relations
D) sales promotion
E) publicity

F) A) and B)
G) C) and E)

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Direct marketing refers to


A) individualized communications programs specifically designed with a single customer in mind because the item being sold is unique to that customer.
B) a promotional alternative that uses direct communication with consumers to generate a response in the form of an order, a request for further information, or a visit to a retail outlet.
C) a new form of retail outlet with convenient locations.
D) a sales strategy whereby the exchange takes place at the time of engagement, such as selling produce at a local farmer's market.
E) a form of communication management that seeks to influence the feelings, opinions, or beliefs held by customers, prospective customers, stockholders, suppliers, employees, and other publics about a company and its products or services.

F) C) and E)
G) A) and E)

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The Olympus Eye Trek is a device that provides "a high-quality personal TV experience." It resembles a pair of glasses that when worn make the user think he or she is watching a 52-inch high-definition television. An ad for the device contains both a telephone number that can be called and a website that can be visited for further information on how the product works. This Olympus Eye Trek is most likely high in


A) user-friendliness.
B) complexity.
C) risk.
D) synergy.
E) accessibility.

F) A) and B)
G) C) and E)

Correct Answer

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A push strategy exists if a manufacturer


A) advertises a great deal to its wholesalers, retailers, and ultimate consumers with the use of nationwide advertising campaigns.
B) directs the promotional mix to channel members to gain their cooperation in ordering and stocking the product.
C) forces a retailer to promote its products by placing national ads in local newspapers.
D) directs its efforts in the form of advertising and sales promotions to ultimate consumers to encourage them to ask the retailer for the product.
E) directs retailers to promote one product over another to help balance fluctuations in inventory.

F) A) and C)
G) B) and D)

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What value does direct marketing provide customers?

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Large portions of the U.S. population us...

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A food warehouse store got a very good buy on a brand of frozen orange juice and, rather than maintain it as extra inventory, needs to sell it quickly to consumers. Which promotional element should be used?


A) advertising
B) personal selling
C) publicity
D) sales promotion
E) direct marketing

F) A) and C)
G) B) and D)

Correct Answer

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"To phase out" is the promotional objective of which stage of the product life cycle?


A) decline
B) growth
C) remind
D) maturity
E) introduction

F) B) and D)
G) B) and C)

Correct Answer

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Promotion represents the fourth element in the marketing mix. The promotional element consists of communication tools, including advertising, personal selling, sales promotion, public relations, and


A) people.
B) merchandising.
C) direct marketing.
D) social media.
E) branding.

F) C) and E)
G) A) and D)

Correct Answer

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Communication is the process of conveying a message to others and it requires six elements. These elements are a source, a message, a channel of communication, a receiver, and


A) a message concept.
B) a customized offer.
C) a targeted slogan.
D) a brand message.
E) the processes of encoding and decoding.

F) A) and D)
G) A) and E)

Correct Answer

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Direct marketing has the advantage of being __________ to match the needs of specific target markets.


A) priced
B) standardized
C) customized
D) engaged
E) integrated

F) B) and E)
G) All of the above

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The promotion-to-sales ratio is a(n) __________ budgeting approach.


A) competitive parity
B) all-you-can-afford
C) percentage of sales
D) objective and task
E) linear forecast

F) All of the above
G) A) and E)

Correct Answer

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Communication is the process of conveying a message to others and it requires six elements. These elements are a source, a message, a channel of communication, __________, and the processes of encoding and decoding.


A) a concept
B) a receiver
C) an offer
D) a brand
E) a slogan

F) C) and E)
G) All of the above

Correct Answer

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Which of the following is a strength of advertising?


A) Advertising provides immediate feedback.
B) Advertising can deliver complex information.
C) Advertising can create messages quickly.
D) Advertising is an efficient means for reaching large numbers of people.
E) Advertising is often the most credible source of information for consumers.

F) B) and E)
G) A) and E)

Correct Answer

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Integrated marketing communications (IMC) programs coordinate a variety of promotion alternatives to provide


A) a promotional channel.
B) a communications message.
C) a consistent message across audiences.
D) a media mix useful to all types of companies.
E) a marketing matrix.

F) C) and D)
G) A) and C)

Correct Answer

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