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A group of firms that make and deliver a given set of goods and services is known as a distribution network.

A) True
B) False

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__________ is communication by a marketer that informs,persuades,and reminds potential buyers about a product or service so as to influence their opinions and elicit a response.


A) Pricing
B) Promotion
C) Placement
D) A relational orientation
E) Value cocreation

F) A) and D)
G) A) and C)

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Suppose you worked at a restaurant near campus,one that was popular with students,and the manager asked you to explain how the restaurant might benefit from using location-based social media tools.How would you answer?

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Answers will vary,but the student should...

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When we say that marketing can be entrepreneurial,it means that entrepreneurs


A) attempt to mimic existing products on the market.
B) launch ventures to satisfy unfilled needs.
C) raise social consciousness.
D) gain monopoly power.
E) push new technology even if people aren't ready for it.

F) None of the above
G) B) and D)

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Henriette offers financial counseling and management on a fee-only basis.She has found that different customers are willing to pay different rates for her services.This shows that her pricing decisions should depend primarily on


A) choosing an average price that she will charge all her clients.
B) changes in technology allowing consumers to manage their own affairs.
C) how different customers perceive the value of her services.
D) changes in the economy.
E) how much her competitors charge for similar services.

F) A) and C)
G) All of the above

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Which of the following best represents how marketing expands firms' global presence?


A) when companies hire employees from different backgrounds and cultures
B) when companies manufacture and sell their products all over the world
C) when companies see a product manufactured overseas and decide to produce it domestically
D) when companies require their employees to learn a foreign language
E) when companies adhere to government restrictions in overseas markets

F) A) and E)
G) C) and E)

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Marketing advises production about how much of the company's product to make and then tells supply chain mangers when to ship it.

A) True
B) False

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Firms have come to realize that good corporate citizenship through socially responsible actions should be a priority because it will help their bottom line in the long run.

A) True
B) False

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As owner of a retail franchise food store,Mary Gray purchases supplies based on specials advertised nationally throughout the franchise system.One Monday,she was surprised to find customers asking for specials she hadn't been informed of in advance.The franchise company failed to live up to the value-driven activity of


A) sharing information across the organization.
B) balancing customers' benefits and costs.
C) evaluating strategic competitive partnerships.
D) building relationships with customers.
E) keeping prices below those charged by competitors.

F) B) and C)
G) B) and D)

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Which element of the marketing mix is most relevant to the activity "capturing value"?


A) promotion
B) purchasing
C) product
D) price
E) place

F) A) and B)
G) A) and C)

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