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Exam 1: Making OB Work for Me

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Question 41

True/False

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OB concepts and theories can be classified into three broad categories: person factors,group characteristics,and environmental characteristics.

A) True
B) False

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Question 42

Multiple Choice

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Anne,a manager,hires the first person she interviews because she believes that person can do the job adequately.Anne is

A) resolving the problem.
B) solving the problem.
C) dissolving the problem.
D) ignoring the problem.
E) avoiding the problem.

F) A) and B)
G) B) and E)

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Question 43

Multiple Choice

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Alexa quit her job because she felt it was boring.This would be diagnosed as a(n) ______ level problem.

Pop's Ice Cream Store sales were down 15 percent this summer.The owner,Pop,says that in his experience rainy summers mean lower ice cream sales.Jonathan,his assistant,notices the staff at Pop's appear uninterested and slow to serve customers.He would like to replace at least one of them with a younger college student for the rest of the summer.Jonathan is using a(n) ______ perspective.

John is spending 12 hours a day at work and is exhausted.He decides that he will work no more than 8 hours-no matter what.This is a good example of the Three-step Problem-Solving Approach.

Suzette is a bank manager charged with determining which employees are downsized.Her only guidelines are to keep those employees who contribute the most to the overall organization.When the list of employees downsized is presented,none of her personal friends are on it.This might be viewed as ______ behavior.

What are the levels that OB uses to view the world? Give at least one example of each.

Which of the following is not one of the top four skills desired by employers?

Problem solving and critical thinking are ______ because they use logic and reasoning to develop and evaluate options.

______ highlight the fact that choosing among available options is not always a choice between right and wrong.

Which of the following statements is ?

Kamal argues that 9 AM is a bad time to sign up for a small discussion group because he will be too tired from the previous night's activities.He prefers to sign up for a large lecture class at that time.Raoul disagrees,noting that this small discussion group is something they both wanted to do and will require their attention,while they may not focus in the lecture class.Kamal says that this is not a commonsense approach.What weakness does Kamal exhibit?

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the _____ perspective.

Extreme examples of unethical and illegal conduct are the exception in the business community.Which of the following statements about this behavior is ?

American Airlines pilots created widespread slowdowns in flights to pressure their company in negotiations with their union.This was illegal.

A problem is

Simone wants to become a partner in her Atlanta law firm.She knows that if she bills the most revenue,it will help her get her partnership.This _____ can lead to unethical behavior.

Define and .Describe the Three-Step Approach to Problem Solving.Think of a current problem you are facing and describe it using the three-step approach.

OB includes topics such as managing your peers and your bosses,as well as managing your subordinates.

In an ethical dilemma,