Question 1

Self-awareness is the _________ level of _________.

Accepted Answer

A)   lowest, emotional intelligence.
B)   highest, emotional labor.
C)   highest, emotional intelligence.
D)   highest, continuance commitment.
E)   lowest, affective commitment.F) B) and E)
G) B) and D)

Question 2

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviors even though they held the same beliefs about their pay checks.

Accepted Answer

(Note: This question is rated as 'Diffic...

Question 3

Continuance commitment is a calculative decision to remain with the organization,rather than an emotional attachment to the firm.

Accepted Answer

A) True 
 B)False

Question 4

Jobs require more emotional labor when employees must display a variety of emotions,rather than just one or two.

Accepted Answer

A) True 
 B)False

Question 5

Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following tends to occur when organizations use golden handcuffs and other financial incentives to prevent dissatisfied employees from quitting?

Accepted Answer

A)   Employees increase their level of affective commitment.
B)   Employees increase their level of continuance commitment.
C)   Employees increase their level of job satisfaction.
D)   Employees decrease their level of emotional intelligence.
E)   Employees decrease their level of continuance commitment.F) A) and E)
G) A) and D)

Question 7

Give two reasons why employee involvement tends to increase organizational commitment.

Accepted Answer

One reason why employee involvement incr...

Question 8

Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity.This ability probably means that your boss has:

Accepted Answer

A)   a high level of emotional intelligence.
B)   a high level of cognitive dissonance.
C)   a high degree of continuance commitment.
D)   all of the above.
E)   both "A" and "C".F) A) and C)
G) B) and E)

Question 9

Which of these jobs would normally require emotional labor?

Accepted Answer

A)   Bank teller.
B)   Bill collector.
C)   Funeral director.
D)   Disney World employee dressed up as Mickey Mouse.
E)   All of the above.F) B) and C)
G) B) and D)

Question 10

Which of these statements about emotions is FALSE?

Accepted Answer

A)   Emotions are influenced by our personality traits.
B)   Emotions are directed towards specific people or objects, whereas moods are not directed towards anything in particular.
C)   Emotions include a person's beliefs, feelings and behavioral intentions.
D)   Emotions influence a person's assessed feelings about the attitude object.
E)   Some people have positive emotional states due to their personality.F) A) and C)
G) B) and D)

Question 11

The competency most strongly associated with social awareness is:

Accepted Answer

A)   conflict management.
B)   empathy.
C)   organizational comprehension.
D)   self-management.
E)   None of the above.F) A) and E)
G) B) and D)

Question 12

The two types of organizational commitment are affective and ineffective.

Accepted Answer

A) True 
 B)False

Question 13

__________ are long-term attachments that encompass a broad array of subjective mutual obligations.

Accepted Answer

A)   Emotions
B)   continuance commitment attitudes
C)   Self-awareness and social awareness
D)   Relational contracts
E)   AttitudesF) A) and E)
G) A) and C)

Question 14

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Accepted Answer

A) True 
 B)False

Question 15

Jack Santoni works on the field production crew at Gusher Drilling Company.When he joined the company five years ago,the supervisor who hired him said Jack could use the company's old pick-up truck on weekends.Now,the company plans to sell the truck and won't replace it,leaving Jack without a vehicle on the weekends.Discuss the implications of this action on Jack's psychological contract with Gusher Drilling Company.

Accepted Answer

The psychological contract refers to the...

Question 16

Social awareness,self-management,and relationship management are three elements of:

Accepted Answer

A)   affective commitment.
B)   emotional labor.
C)   emotional intelligence.
D)   continuance commitment.
E)   the circumplex model of emotions.F) B) and E)
G) A) and B)

Question 17

Relationship management is:

Accepted Answer

A)   a negative, highly activated emotion.
B)   one of three types of organizational commitment.
C)   an outcome of emotional dissonance.
D)   the highest level of emotional intelligence.
E)   the opposite of employability the psychological contract.F) B) and D)
G) B) and C)

Question 18

The textbook argues that younger employees (Generation-X and Generation-Y)have more difficulty than baby boomers adjusting during the shift from job security to employability-based psychological contracts.

Accepted Answer

A) True 
 B)False

Question 19

People have a psychological contract when they:

Accepted Answer

A)   hold a permanent job
B)   work on contract with a company for a fixed time
C)   hold a part-time job
D)   have any of the above
E)   have only 'A' and 'C'F) C) and D)
G) A) and C)

Question 20

In the model of emotions,attitudes,and behavior,feelings represent the motivation to act towards the attitude object.

Accepted Answer

A) True 
 B)False

Exam 4: Workplace Emotions and Attitudes

Jobs require more emotional labor when employees must display a variety of emotions,rather than just one or two.

Correct Answer
verified

Relationship management is:

Correct Answer
verified

Which of these statements about emotions is FALSE?

Correct Answer
verified

Self-awareness is the _ level of _.

Correct Answer
verified

Which of the following tends to occur when organizations use golden handcuffs and other financial incentives to prevent dissatisfied employees from quitting?

Correct Answer
verified

Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.

Correct Answer
verified

__________ are long-term attachments that encompass a broad array of subjective mutual obligations.

Correct Answer
verified

Give two reasons why employee involvement tends to increase organizational commitment.

Correct Answer
verified
One reason why employee involvement incr...
View Answer

Social awareness,self-management,and relationship management are three elements of:

Correct Answer
verified

Correct Answer
verified
The psychological contract refers to the...
View Answer

Continuance commitment is a calculative decision to remain with the organization,rather than an emotional attachment to the firm.

Correct Answer
verified

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Correct Answer
verified

The competency most strongly associated with social awareness is:

Correct Answer
verified

Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity.This ability probably means that your boss has:

Correct Answer
verified

Which of these jobs would normally require emotional labor?

Correct Answer
verified

People have a psychological contract when they:

Correct Answer
verified

The two types of organizational commitment are affective and ineffective.

Correct Answer
verified

The textbook argues that younger employees (Generation-X and Generation-Y)have more difficulty than baby boomers adjusting during the shift from job security to employability-based psychological contracts.

Correct Answer
verified

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviors even though they held the same beliefs about their pay checks.

Correct Answer
verified
(Note: This question is rated as 'Diffic...
View Answer

In the model of emotions,attitudes,and behavior,feelings represent the motivation to act towards the attitude object.

Correct Answer
verified

Exam 4: Workplace Emotions and Attitudes

Jobs require more emotional labor when employees must display a variety of emotions,rather than just one or two.

Correct AnswerverifiedShow Answer

Relationship management is:

Correct AnswerverifiedShow Answer

Which of these statements about emotions is FALSE?

Correct AnswerverifiedShow Answer

Self-awareness is the _________ level of _________.

Correct AnswerverifiedShow Answer

Which of the following tends to occur when organizations use golden handcuffs and other financial incentives to prevent dissatisfied employees from quitting?

Correct AnswerverifiedShow Answer

Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.

Correct AnswerverifiedShow Answer

__________ are long-term attachments that encompass a broad array of subjective mutual obligations.

Correct AnswerverifiedShow Answer

Give two reasons why employee involvement tends to increase organizational commitment.

Correct AnswerverifiedOne reason why employee involvement incr...View AnswerShow Answer

Social awareness,self-management,and relationship management are three elements of:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe psychological contract refers to the...View AnswerShow Answer

Continuance commitment is a calculative decision to remain with the organization,rather than an emotional attachment to the firm.

Correct AnswerverifiedShow Answer

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Correct AnswerverifiedShow Answer

The competency most strongly associated with social awareness is:

Correct AnswerverifiedShow Answer

Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity.This ability probably means that your boss has:

Correct AnswerverifiedShow Answer

Which of these jobs would normally require emotional labor?

Correct AnswerverifiedShow Answer

People have a psychological contract when they:

Correct AnswerverifiedShow Answer

The two types of organizational commitment are affective and ineffective.

Correct AnswerverifiedShow Answer

The textbook argues that younger employees (Generation-X and Generation-Y)have more difficulty than baby boomers adjusting during the shift from job security to employability-based psychological contracts.

Correct AnswerverifiedShow Answer

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviors even though they held the same beliefs about their pay checks.

Correct Answerverified(Note: This question is rated as 'Diffic...View AnswerShow Answer

In the model of emotions,attitudes,and behavior,feelings represent the motivation to act towards the attitude object.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Self-awareness is the _ level of _.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
One reason why employee involvement incr...
View Answer

Correct Answer
verified

Correct Answer
verified
The psychological contract refers to the...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
(Note: This question is rated as 'Diffic...
View Answer

Correct Answer
verified