Question 1

Define cognitive dissonance.

Accepted Answer

Cognitive dissonance occurs when we perc...

Question 2

People with the same feelings may form different behavioural intentions based on their unique past experience.

Accepted Answer

A) True 
 B)False

Question 3

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Accepted Answer

A)   Perceptions directly influencing beliefs
B)   Behavioural intentions directly influencing behaviour
C)   Emotions directly influencing feelings
D)   Emotions directly influencing behaviourE) B) and C)
F) A) and C)

Question 4

Why is emotional labour an issue for employees in the fast paced service industries?

Accepted Answer

Emotional labour is higher in jobs requi...

Question 5

Stress is a physiological and psychological condition that prepares us to adapt to:

Accepted Answer

A)   Relaxed environmental conditions
B)   Hostile environmental conditions
C)   Consumer resources
D)   Conscious evaluationsE) A) and C)
F) A) and D)

Question 6

Time-based conflict is related to work overload.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements about work attitudes and behaviour is FALSE?

Accepted Answer

A)   Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person
B)   In some circumstances,our behaviours towards an attitude object cause us to change our attitudes towards that object
C)   People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object
D)   Two employees with the same feelings towards an attitude object might form different intentions towards that objectE) B) and C)
F) A) and B)

Exam 4: Workplace Emotions, Attitudes and Stress

Why is emotional labour an issue for employees in the fast paced service industries?

Correct Answer
verified
Emotional labour is higher in jobs requi...
View Answer

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Correct Answer
verified

Time-based conflict is related to work overload.

Correct Answer
verified

Stress is a physiological and psychological condition that prepares us to adapt to:

Correct Answer
verified

People with the same feelings may form different behavioural intentions based on their unique past experience.

Correct Answer
verified

Define cognitive dissonance.

Correct Answer
verified
Cognitive dissonance occurs when we perc...
View Answer

Which of the following statements about work attitudes and behaviour is FALSE?

Correct Answer
verified

Exam 4: Workplace Emotions, Attitudes and Stress

Why is emotional labour an issue for employees in the fast paced service industries?

Correct AnswerverifiedEmotional labour is higher in jobs requi...View AnswerShow Answer

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Correct AnswerverifiedShow Answer

Time-based conflict is related to work overload.

Correct AnswerverifiedShow Answer

Stress is a physiological and psychological condition that prepares us to adapt to:

Correct AnswerverifiedShow Answer

People with the same feelings may form different behavioural intentions based on their unique past experience.

Correct AnswerverifiedShow Answer

Define cognitive dissonance.

Correct AnswerverifiedCognitive dissonance occurs when we perc...View AnswerShow Answer

Which of the following statements about work attitudes and behaviour is FALSE?

Correct AnswerverifiedShow Answer

Correct Answer
verified
Emotional labour is higher in jobs requi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Cognitive dissonance occurs when we perc...
View Answer

Correct Answer
verified