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The purpose of market segmentation is to respond more effectively to the wants of groups of potential buyers in order to


A) maintain market share.
B) increase sales and profits.
C) assume social responsibility.
D) use the firm's resources most efficiently.
E) provide the best quality products on the market.

F) A) and E)
G) D) and E)

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Which of the following statements about market segmentation for organizational markets is most accurate?


A) Criteria for segmenting markets are the same whether the market is composed of consumers or organizations.
B) Both consumer markets and organizational markets use demographic, geographic, and behavioral bases to segment markets.
C) Psychographic criteria are just as important in segmenting organizational markets as they are in segmenting consumer markets.
D) Consumer markets use market segmentation criteria while organizational markets do not.
E) The greatest difference in market segmentation strategies between consumer and organizational markets is the number of employees employed in the segmentation process.

F) A) and C)
G) B) and C)

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Which of the following is a disadvantage of employing a multiple products, multiple market segments strategy if NOT implemented well?


A) higher sales but lower profits
B) reduced quality and higher prices
C) meeting customer needs but at the expense of higher prices
D) lower prices but with higher production costs
E) higher quality but lower prices

F) B) and C)
G) A) and E)

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What are the segmentation bases for U.S. organizational (business) markets?

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Organizational (business) mark...

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All of the following are market segmentation strategies EXCEPT:


A) build-to-order.
B) multiple products, multiple market segments.
C) one product, multiple market segments.
D) multiple products, one segment.
E) mass customization.

F) A) and B)
G) B) and E)

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All of the following are psychographic segmentation variables EXCEPT:


A) lifestyle
B) needs
C) birth era
D) PRIZM
E) personality

F) C) and E)
G) B) and C)

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Which of the following is a criterion used in forming market segments?


A) similarity of segments to competitors' segments
B) differences between potential suppliers or distributors
C) differences of needs of buyers within a segment
D) market size of the segment
E) simplicity and cost-effectiveness of assigning potential buyers to segments

F) C) and D)
G) A) and E)

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To effectively positioning a product or brand, companies take four steps: (1) __________; (2) discover how target customers rate competing products or brands with respect to critical attributes; (3) discover where the company's product or brand is on these attributes in the minds of potential customers; and (4) reposition the company's product or brand in the minds of potential customers.


A) decide whether to keep or delete the market segment that your product offering targets
B) identify the competitors' brands that make up the consideration set
C) identify the important attributes for the product or brand class
D) create a marketing plan based on customers' perceptions
E) identify market niches that were not selected during the market segmentation process

F) None of the above
G) A) and C)

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A market-product grid is a framework to relate the market segments of potential buyers to


A) estimated expenses for products sold.
B) products offered or potential marketing actions by an organization.
C) total anticipated revenue.
D) total anticipated profit.
E) market share of the closest competitor.

F) B) and D)
G) None of the above

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Some Timex wristwatches can be purchased for less than $30 while Rolex wristwatches may carry a price tag of several thousand dollars. In general, consumers view Timex watches as being dependable, relatively accurate, and inexpensive timepieces that can be purchased in drug stores, discount stores, and department stores. The Rolex brand is perceived as an expensive status symbol distributed in fine jewelry stores or specialty shops. By using distinctly different pricing and distribution strategies, the marketers of Rolex watches


A) compete for the same segment through different channels of distribution.
B) develop similar products as Timex but under different names.
C) use a differentiation positioning strategy.
D) compete for the same customers through similar retail outlets.
E) create cognitive dissonance in consumers who purchased Timex wristwatches.

F) A) and B)
G) A) and C)

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The primary focus of Zappos' market segmentation strategy is to sell


A) a wide selection of shoes, clothes, accessories, and housewares to people who will buy them online.
B) a wide selection of leather shoes and boots to retailers.
C) all types of shoes, accessories, and clothing to department stores.
D) Spanish novelties and accessories to organizations.
E) shoes in its own retail stores.

F) None of the above
G) D) and E)

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Which of the following is a consumer demographic segmentation variable?


A) personality
B) gender
C) usage rate
D) needs
E) region

F) A) and B)
G) A) and C)

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About 3 percent of the population has some degree of allergic reaction, usually mild, to preservatives used in salad bars. Restaurants might consider people with these allergies as a separate segment. To implement this segmentation strategy, restaurants would have to prepare a regular salad bar and a special salad bar for the allergies segment. This multiple product and multiple market segment strategy would have the greatest difficulty meeting which of the following criteria used to form market segments?


A) different needs of buyers among different segments
B) similarity of needs of potential buyers within a segment
C) simplicity and cost-effectiveness of assigning potential buyers to segments
D) potential for increased profit and ROI
E) potential of a marketing action to reach a segment

F) C) and E)
G) A) and E)

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The 80/20 rule is most closely related to which basis of segmentation?


A) geographic
B) psychographic
C) opportunistic
D) demographic
E) behavioral

F) None of the above
G) B) and E)

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Define product positioning. What are two approaches to product positioning? Give an example of each approach.

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Product positioning refers to the place ...

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  -Figure 8-6 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus. Assume a large market (shown by a 3)  is three times the size of a small market (shown by a 1)  and a medium market (shown by a 2)  is twice the size of a small market. The meal occasion (product grouping)  that comprises the largest product grouping is A) breakfast. B) lunch. C) between-meal snack. D) dinner. E) after-dinner snack. -Figure 8-6 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus. Assume a large market (shown by a 3) is three times the size of a small market (shown by a 1) and a medium market (shown by a 2) is twice the size of a small market. The meal occasion (product grouping) that comprises the largest product grouping is


A) breakfast.
B) lunch.
C) between-meal snack.
D) dinner.
E) after-dinner snack.

F) C) and D)
G) A) and B)

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Which of the following is a criterion used for selecting a target segment?


A) potential for increased profit
B) similarity of needs of potential buyers within a segment
C) cost of reaching the segment
D) difference of needs of buyers among segments
E) potential of a marketing action to reach a segment

F) A) and E)
G) A) and C)

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A marketing strategy that involves a firm using different marketing mix actions to help consumers perceive the product as being different and better than competing products is referred to as __________.


A) market penetration
B) points of difference
C) market differentiation
D) product positioning
E) product differentiation

F) A) and D)
G) A) and C)

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Each cell of the complete market-product grid shows the __________.


A) relative market share
B) estimated market size
C) investment required to reach the market
D) market growth rate
E) estimated profit

F) B) and E)
G) C) and E)

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Potluck participants bring a variety of dishes to share with family, friends, or coworkers at these events, but it is easy to forget to take the bowl that you brought home with you. Reynolds responded to this problem by creating PotLux cookware, attractive and inexpensive disposable dishes for transporting food. Reynolds is using __________ segmentation here.


A) psychographic
B) behavioral
C) demographic
D) social
E) geographic

F) A) and D)
G) A) and C)

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