Question 1

Briefly explain the nature and importance of the final phase in the communication process.

Accepted Answer

The final phase in the communi...

Question 2

The "information technology paradox" refers to

Accepted Answer

A)  widespread confusion over how to utilize email and IM.
B)  the idea that technology has cut down interpersonal communication in business.
C)  the idea that the use of information technology can waste as much time as it saves.
D)  frustration surrounding incompatibility between Apple and Microsoft operating systems.
E)  none of the above.F) A) and B)
G) B) and E)

Question 3

________ communication flows between departments to help employees share information,coordinate tasks,and solve complex problems.

Accepted Answer

A)  Upward
B)  Downward
C)  Horizontal
D)  Diagonal
E)  CircularF) A) and D)
G) A) and C)

Question 4

Plagiarism is only a problem in the classroom.In the business environment,it's just another term for information sharing.

Accepted Answer

A) True 
 B)False  False

Question 5

An ________ involves making choice that's clearly unethical.

Accepted Answer

A)  ethical lapse
B)  ethical slip
C)  ethical quandary
D)  ethical dilemma
E)  ethical decisionF) All of the above
G) C) and E)

Question 6

Define professionalism and list its six distinctive traits.

Accepted Answer

Professionalism is the quality of performing at a high level with purpose and pride.Professionals exhibit six traits: striving to excel,being dependable and accountable,being team players,demonstrating a sense of etiquette,making ethical decisions,and staying positive.

Question 7

Ethics can be defined as not doing anything illegal.

Accepted Answer

A) True 
 B)False

Question 8

How can the overuse or misuse of communication technology become a barrier to effective communication?

Accepted Answer

The overuse or misuse of commu...

Question 9

As social media prevents people from fully disengaging from work while allowing flexibility to meet personal and professional obligations,________ become(s) increasingly important.

Accepted Answer

A)  nontraditional work models
B)  larger display screens
C)  24/7 connectivity
D)  text messaging uniformity
E)  accelerometersF) B) and D)
G) C) and E)

Question 10

Most companies that embrace Business Communication 2.0

Accepted Answer

A)  completely abandon the traditional approach to communication.
B)  will eventually return to a 1.0 approach,since the technology turns out to be too complicated for most employees.
C)  adopt a hybrid approach to communication,in which some messages follow the traditional model and others follow the 2.0 approach.
D)  adopt a downward communication model.
E)  follow a social model to communication.F) B) and D)
G) A) and C)

Question 11

The concept of ________ refers to the ability to relate to the needs of others,which is a vital characteristic of successful managers and leaders.

Accepted Answer

A)  interpersonal adaptability
B)  relational franchising
C)  emotional intelligence
D)  macro-generational empathy
E)  critical thinkingF) A) and E)
G) C) and E)

Question 12

Which of the following best describes the communication process?

Accepted Answer

A)  transferring information and meaning
B)  listening actively
C)  writing messages
D)  speaking to others
E)  providing data that benefits the speakerF) B) and D)
G) None of the above

Question 13

Briefly explain the difference between an ethical dilemma and an ethical lapse.

Accepted Answer

You face an ethical dilemma when you mus...

Question 14

Which of the following results in additional pressure on communication skills?

Accepted Answer

A)  having great ideas
B)  rising higher within the organization
C)  connecting with decision-makers outside of your area of expertise
D)  established company networks
E)  the changing nature of employmentF) B) and E)
G) All of the above

Question 15

Factors such as poor acoustics and uncomfortable meeting rooms can be annoying,but they don't affect communication.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following can result from the use of social networking sites used while at work?

Accepted Answer

A)  sexual harassment lawsuits
B)  increased gamification
C)  increased productivity
D)  greater employee engagement
E)  increased hours on the jobF) A) and B)
G) B) and C)

Question 17

The 2.0 approach to business communication differs from the traditional approach because it encourages audiences to

Accepted Answer

A)  become active participants in the communication.
B)  listen compliantly and passively.
C)  absorb the information the sender shares.
D)  remain aloof when communicating in business.
E)  use introspection as the pathway to success.F) A) and E)
G) None of the above

Question 18

What is selective perception?

Accepted Answer

Selective perception is the pr...

Question 19

To become more user friendly,some companies have incorporated a ________ approach to technology.

Accepted Answer

A)  customer first
B)  data first
C)  mobile first
D)  security first
E)  social media firstF) C) and D)
G) B) and E)

Question 20

In the first step of the communication process,the sender

Accepted Answer

A)  decides what to say.
B)  chooses a communication channel.
C)  has an idea.
D)  chooses a communication medium.
E)  evaluates his or her options.F) A) and E)
G) All of the above C

Exam 1: Professional Communication in a Digital, social, mobile World

Briefly explain the nature and importance of the final phase in the communication process.

Correct AnswerverifiedThe final phase in the communi...View AnswerShow Answer

The "information technology paradox" refers to

Correct AnswerverifiedShow Answer

________ communication flows between departments to help employees share information,coordinate tasks,and solve complex problems.

Correct AnswerverifiedShow Answer

Plagiarism is only a problem in the classroom.In the business environment,it's just another term for information sharing.

Correct AnswerverifiedFalse

An ________ involves making choice that's clearly unethical.

Correct AnswerverifiedShow Answer

Define professionalism and list its six distinctive traits.

Correct AnswerverifiedProfessionalism is the quality of performing at a high level with purpose and pride.Professionals exhibit six traits: striving to excel,being dependable and accountable,being team players,demonstrating a sense of etiquette,making ethical decisions,and staying positive.

Ethics can be defined as not doing anything illegal.

Correct AnswerverifiedShow Answer

How can the overuse or misuse of communication technology become a barrier to effective communication?

Correct AnswerverifiedThe overuse or misuse of commu...View AnswerShow Answer

As social media prevents people from fully disengaging from work while allowing flexibility to meet personal and professional obligations,________ become(s) increasingly important.

Correct AnswerverifiedShow Answer

Most companies that embrace Business Communication 2.0

Correct AnswerverifiedShow Answer

The concept of ________ refers to the ability to relate to the needs of others,which is a vital characteristic of successful managers and leaders.

Correct AnswerverifiedShow Answer

Which of the following best describes the communication process?

Correct AnswerverifiedShow Answer

Briefly explain the difference between an ethical dilemma and an ethical lapse.

Correct AnswerverifiedYou face an ethical dilemma when you mus...View AnswerShow Answer

Which of the following results in additional pressure on communication skills?

Correct AnswerverifiedShow Answer

Factors such as poor acoustics and uncomfortable meeting rooms can be annoying,but they don't affect communication.

Correct AnswerverifiedShow Answer

Which of the following can result from the use of social networking sites used while at work?

Correct AnswerverifiedShow Answer

The 2.0 approach to business communication differs from the traditional approach because it encourages audiences to

Correct AnswerverifiedShow Answer

What is selective perception?

Correct AnswerverifiedSelective perception is the pr...View AnswerShow Answer

To become more user friendly,some companies have incorporated a ________ approach to technology.

Correct AnswerverifiedShow Answer

In the first step of the communication process,the sender

Correct AnswerverifiedC

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The final phase in the communi...
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False

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Professionalism is the quality of performing at a high level with purpose and pride.Professionals exhibit six traits: striving to excel,being dependable and accountable,being team players,demonstrating a sense of etiquette,making ethical decisions,and staying positive.

Correct Answer
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Correct Answer
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The overuse or misuse of commu...
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You face an ethical dilemma when you mus...
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Selective perception is the pr...
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