Question 1

James and Neung are negotiating a purchase from Neung's Thai corporation. James notices that Neung is very quiet. Rather than assume that Neung is upset at how the negotiations are going, James continues to discuss the details of how the purchase will ensue. Finally James closes the deal and later learns that Neung's quiet moments were respectful moments to allow James to reveal his deal. Which strategy did James use to succeed?

Accepted Answer

A)   assume certain universal similarities
B)   emphasize description rather than interpretation
C)   practice empathy
D)   assume differences until similarity is proven
E)   treat interpretations as a working hypothesisF) C) and E)
G) C) and D)

Question 2

In the communication process, decoding precedes encoding.

Accepted Answer

A) True 
 B)False

Question 3

Harriet has been charged with the task of evaluating two employees for possible promotions. She is interested in learning which employee has the most effective leadership skills. One of the employees is assigned to Team B, and the other is assigned to Team C. Which network structure should Harriet choose for these teams if she wishes to place the two employees in clear leadership positions on the teams?

Accepted Answer

A)   wheel
B)   chain
C)   concentric
D)   all-channel
E)   meshF) A) and B)
G) A) and E)

Question 4

One of the major disadvantages of oral communication is that ________.

Accepted Answer

A)   people unintentionally change the message and meaning
B)   people intentionally change the message and meaning
C)   people can ask for immediate feedback
D)   both A and B
E)   both A and CF) B) and C)
G) D) and E)

Question 5

Which is the best manner in which to introduce information-security to an organization's employees?

Accepted Answer

A)   memo
B)   letter
C)   meeting
D)   discussion forum
E)   training videoF) D) and E)
G) B) and E)

Question 6

In a communication process, the ________ initiates a message by encoding a thought.

Accepted Answer

A)   receiver
B)   decoder
C)   channel
D)   sender
E)   signalF) A) and B)
G) C) and D)

Question 7

Selective perception refers to how a sender purposely manipulates information so the receiver will see it more favourably.

Accepted Answer

A) True 
 B)False

Question 8

Which one of the following is an informal source of information for job applicants joining an organization?

Accepted Answer

A)   electronic communication
B)   nonverbal communication
C)   horizontal communication
D)   vertical communication
E)   grapevine communicationF) A) and B)
G) B) and C)

Question 9

Information overload occurs when ________.

Accepted Answer

A)   the interpretation of the message gets affected by the receiver's cultural background
B)   the information we have to work with exceeds our processing capacity
C)   a sender purposely manipulates information so the receiver will see it more favourably
D)   the information transmitted to the receiver is distorted by the communication channel
E)   the information sent by the sender does not reach the receiverF) B) and D)
G) C) and E)

Question 10

Which of the following statements is true regarding oral communication?

Accepted Answer

A)   It is often tangible and verifiable.
B)   It can be stored for an indefinite period.
C)   The sender can quickly obtain feedback from the receiver.
D)   As compared to written communication, it is more likely to be well thought out, logical, and clear.
E)   When the message has to pass through a number of people, as the number of people increases the possibility of distortion of the message decreases.F) B) and C)
G) A) and B)

Question 11

After establishing Team D in a wheel network structure, Harriet receives negative feedback from members of the team. Many team members express frustration about working in the group, and most dislike the interpersonal style of the team leader. Which of the following strategies would most likely help to improve the team members' morale?

Accepted Answer

A)   leaving the team as a wheel network and encouraging team members to share the leadership responsibility
B)   restructuring the group as a chain network and replacing the leader with another group member
C)   leaving the team leader in place and restructuring the group as a chain network
D)   transferring the team leader to another group and restructuring the group as an all-channel network
E)   leaving the team as a wheel network and replacing the team leader with another group memberF) A) and B)
G) A) and E)

Question 12

A major disadvantage of written communication is that it is more time consuming than oral communication.

Accepted Answer

A) True 
 B)False  True

Question 13

Filtering is a barrier to effective communication. Filtering takes place when ________.

Accepted Answer

A)   the interpretation of the message gets affected by the receiver's emotion
B)   the information we have to work with exceeds our processing capacity
C)   a sender purposely manipulates information so the receiver will see it more favourably
D)   the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics
E)   receivers also project their interests and expectations into communications as they decode themF) C) and E)
G) A) and E)

Question 14

When all communication is channelled through one central figure, a(n)  ________ communication network exists.

Accepted Answer

A)   all-channel
B)   chain
C)   mesh
D)   wheel
E)   ringF) B) and E)
G) A) and D) D

Question 15

All of the following might make messages more or less persuasive to an employee except ________.

Accepted Answer

A)   his/her level of interest in the outcome
B)   his/her previous knowledge of the subject
C)   his/her personality
D)   the characteristics of the messages themselves
E)   his/her emotionF) B) and C)
G) All of the above

Question 16

The communication used by managers to offer feedback about performance is ________ communication.

Accepted Answer

A)   downward
B)   lateral
C)   informal
D)   directional
E)   grapevineF) A) and B)
G) C) and D) A

Question 17

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

Accepted Answer

A)   filtering information
B)   selective perception of information
C)   communication apprehension
D)   emotional blockage
E)   emotional contagionF) A) and E)
G) A) and B)

Question 18

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

Accepted Answer

A)   written communication
B)   downward communication
C)   nonverbal communication
D)   lateral communication
E)   upward communicationF) B) and E)
G) A) and D)

Question 19

You have recently been promoted to district manager of a large-scale restaurant chain which specializes in affordable meals in a pleasant environment. In accordance with management objectives, you are responsible for increasing sales of appetizers by 20% by the next quarter for the 15 locations in your area. Keeping channel richness in mind, how will you make contact with the restaurant employees to facilitate the sales increase?

Accepted Answer

Responses will vary. Responses which inc...

Question 20

The advantages of written communication are speed and feedback.

Accepted Answer

A) True 
 B)False

Exam 11: Communication

Correct Answer
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In the communication process, decoding precedes encoding.

Correct Answer
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Correct Answer
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One of the major disadvantages of oral communication is that ________.

Correct Answer
verified

Which is the best manner in which to introduce information-security to an organization's employees?

Correct Answer
verified

In a communication process, the ________ initiates a message by encoding a thought.

Correct Answer
verified

Selective perception refers to how a sender purposely manipulates information so the receiver will see it more favourably.

Correct Answer
verified

Which one of the following is an informal source of information for job applicants joining an organization?

Correct Answer
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Information overload occurs when ________.

Correct Answer
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Which of the following statements is true regarding oral communication?

Correct Answer
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Correct Answer
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A major disadvantage of written communication is that it is more time consuming than oral communication.

Correct Answer
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True

Filtering is a barrier to effective communication. Filtering takes place when ________.

Correct Answer
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When all communication is channelled through one central figure, a(n) ________ communication network exists.

Correct Answer
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D

All of the following might make messages more or less persuasive to an employee except ________.

Correct Answer
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The communication used by managers to offer feedback about performance is ________ communication.

Correct Answer
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A

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

Correct Answer
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Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

Correct Answer
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Correct Answer
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Responses will vary. Responses which inc...
View Answer

The advantages of written communication are speed and feedback.

Correct Answer
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Exam 11: Communication

Correct AnswerverifiedShow Answer

In the communication process, decoding precedes encoding.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

One of the major disadvantages of oral communication is that ________.

Correct AnswerverifiedShow Answer

Which is the best manner in which to introduce information-security to an organization's employees?

Correct AnswerverifiedShow Answer

In a communication process, the ________ initiates a message by encoding a thought.

Correct AnswerverifiedShow Answer

Selective perception refers to how a sender purposely manipulates information so the receiver will see it more favourably.

Correct AnswerverifiedShow Answer

Which one of the following is an informal source of information for job applicants joining an organization?

Correct AnswerverifiedShow Answer

Information overload occurs when ________.

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding oral communication?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A major disadvantage of written communication is that it is more time consuming than oral communication.

Correct AnswerverifiedTrue

Filtering is a barrier to effective communication. Filtering takes place when ________.

Correct AnswerverifiedShow Answer

When all communication is channelled through one central figure, a(n) ________ communication network exists.

Correct AnswerverifiedD

All of the following might make messages more or less persuasive to an employee except ________.

Correct AnswerverifiedShow Answer

The communication used by managers to offer feedback about performance is ________ communication.

Correct AnswerverifiedA

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

Correct AnswerverifiedShow Answer

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedResponses will vary. Responses which inc...View AnswerShow Answer

The advantages of written communication are speed and feedback.

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Correct Answer
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True

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D

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A

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Responses will vary. Responses which inc...
View Answer

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