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Exam 16: Managers and Communication

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Question 51

Multiple Choice

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________ communication is communication that flows from a manager to employees.

A) Lateral
B) Upward
C) Downward
D) Horizontal

E) None of the above
F) A) and D)

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Question 52

Multiple Choice

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Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping.Betty,however,made other plans for the evening thinking Laura was talking about going shopping the next day.Which of the following best explains what went wrong with the communication?

A) Laura used a wrong channel of communication.
B) Scanability of the message was poor.
C) Betty decoded the message incorrectly.
D) The complexity capacity of text messaging is poor.

E) B) and C)
F) A) and C)

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Question 53

Multiple Choice

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Which of the following management styles will most likely encourage upward communication?

Verbal intonation refers to the emphasis someone gives to words or phrases that conveys meaning.

In which of the following cases is communication used to control employee behavior?

Formal communication can control behavior,but informal communication cannot.

Which of the following helps an individual to understand the actual content of a message?

The Memorandum (Scenario) George Wilberson is a qualified engineer and manages a work team that consists of two engineers,four production workers,an accountant,and a purchasing manager.They are about to embark on a new project for their company.George has prepared a memorandum explaining the objectives of the work team. -Some of the production workers have come to see George and ask for clarification about the memorandum.This represents the ________ aspect of the communication process.

Upward communication is used to inform,direct,coordinate,and evaluate employees.

How does unethical communication impact business? What are some ways that companies communicate unethically?

Which of the following is true for active listeners?

Intonation refers to gestures,facial expressions,and other body movements that convey meaning.

________ consists of all the patterns,networks,and systems of communication within an organization.

The Memorandum (Scenario) George Wilberson is a qualified engineer and manages a work team that consists of two engineers,four production workers,an accountant,and a purchasing manager.They are about to embark on a new project for their company.George has prepared a memorandum explaining the objectives of the work team. -The purchasing manager assigned to this team had already worked with George in the past.However,a difference of opinion had soured their relationship.As a result,the purchasing manager was unable to objectively evaluate and appreciate the various aspects of the current project described in the memorandum.This is an example of ________.

Filtering takes place when information exceeds the receiver's processing capacity.

Illegible print is an example of noise.

Jon is the manager of the Finance department.He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures.Which of the following types of communication does he use?

A sender initiates a message by encoding a thought.

Though IT has improved organizational communications in recent years,________ remains a major concern.

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?