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________ power is based on identification with a person who has desirable resources or personal traits.


A) Coercive
B) Legitimate
C) Referent
D) Expert
E) Reward

F) A) and E)
G) A) and C)

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What are defensive behaviors? Provide three examples of defensive behaviors and explain why an employee would engage in the behavior.

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Defensive behaviors occur when people pe...

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Victor Ortiz was a successful and popular manager at the marketing division of a consumer goods company. Many attributed the company's immense success in the last two years to Victor's highly creative marketing plans which cost the company very little but increased the visibility of its products. He also effectively tied up with new retail chains so the demand for their products grow as the new retail chains grow. Recently, a subordinate alleged that Victor had sexually harassed her and stories of similar allegations being made against him in the past resurfaced. The situation was laid to rest when Victor made an appearance with the victim by his side claiming that the allegations were baseless as he was romantically involved with her. Though this announcement did not convince people, the allegations against Victor were withdrawn. From the information provided in the scenario, this outcome can be explained by the fact that ________.


A) Victor has a high degree of referent power
B) Victor has enough power to get away with his misdeeds
C) Victor has abided by the standards of equity and justice
D) Victor has used a defensive impression management technique
E) Victor has used scapegoating to free himself from the charges

F) A) and B)
G) A) and C)

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Discuss the effectiveness of various influence tactics.

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The effectiveness of some influence tact...

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The coercive power base depends on fear of the negative results from failing to comply.

A) True
B) False

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Sexual harassment is more likely to occur when there are small power differentials.

A) True
B) False

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Rational persuasion is a power tactic that involves the use of ________.


A) formal authority
B) logical arguments and factual evidence
C) emotions to target the values, needs, and hopes of the other party
D) benefits or favors in exchange for following a request
E) warnings, repeated demands, and threats

F) B) and E)
G) B) and C)

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The Machiavellian personality is characterized by the will to manipulate and the desire for power.

A) True
B) False

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Which of the following is true regarding the ethics of behaving politically?


A) There are clear distinctions between ethical political action and nonethical political behavior.
B) The most powerful, articulate, and persuasive in an organization do not fall prey to ethical lapses.
C) Employees and organizations must weight the costs and benefits of a political action.
D) The standards of equity and justice do not apply to political behaviors by individuals and organizations.
E) Any activity that involves political behavior is considered to be unethical.

F) All of the above
G) A) and C)

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________ occurs when people within organizations use whatever influence they can to taint the facts to support their goals and interests.


A) Legitimate political behavior
B) Politicking
C) Illegitimate political behavior
D) Sabotage
E) Whistle-blowing

F) A) and B)
G) All of the above

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Whistle-blowing is not considered to be a political behavior.

A) True
B) False

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Buck passing is seen when an employee ________.


A) avoids an unwanted task by falsely pleading ignorance or inability
B) prolongs a task to give the appearance of being occupied
C) documents his activity rigorously to project an image of competence and thoroughness
D) develops explanations that lessen his responsibility for a negative outcome
E) transfers responsibility for the execution of a task or decision to someone else

F) A) and E)
G) C) and D)

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Joanna Mills has recently been promoted to the position of a project manager at Palmer Inc., a software development firm. As a project manager, she now has the authority to delegate work, provide supervision and feedback, and monitor employee performance. Ever since her promotion, she has been preparing herself to guide her subordinates in different project activities. However, she feels that the employees do not proactively approach her for help. Which of the following, if true, would best explain this situation?


A) Joanna has several years of experience in working on software programs.
B) The sole criterion for Joanna's promotion was her effectiveness in meeting individual targets.
C) Employees identify with Joanna because she successfully rose from the position of a programmer to that of a manager.
D) The managers who promoted her believed that her approachable nature will be a key factor in improving team performance.
E) The company follows a 360-degree performance evaluation system.

F) A) and C)
G) D) and E)

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To avoid politicking during performance evaluations, an organization should ________.


A) create role ambiguity
B) use democratic decision making
C) use a single outcome measure
D) use objective criteria
E) allow a significant lapse

F) B) and C)
G) All of the above

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What power tactics can employees use to translate their power bases into specific actions and how does each one work?

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Research has identified nine distinct ta...

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Which of the following is a defensive behavior that is used to avoid change?


A) stalling
B) scapegoating
C) misrepresenting
D) stretching
E) preventing

F) B) and D)
G) C) and E)

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Which of the following power tactics would be considered a hard tactic?


A) rational persuasion
B) inspirational appeals
C) personal appeals
D) coalition
E) consultation

F) C) and D)
G) A) and C)

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When the production manager at CalTrack was asked to provide reasons for the delay in the last batch of stock to be produced for the month, he clearly stated that this was the result of one of his front-level managers taking two days off and that the fault was not his. The manager is using buffing as a defensive behavior here.

A) True
B) False

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Which of the following power tactics uses warnings and threats and is typically the least effective of all the power tactics?


A) coalitions
B) exchange
C) pressure
D) rational persuasion
E) consultation

F) C) and E)
G) C) and D)

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Under the zero-sum approach, rewards are distributed such that ________.


A) rewards are equal and do not increase or decrease with changes in profit margins
B) rewards increase for all employees at an identical rate
C) any drop in profits reduces the pay of employees by an identical amount
D) amount allocated for rewards is variable
E) rewards increase for a group at the expense of loss for another group

F) C) and E)
G) C) and D)

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